HECTOR GARZA
Network Administrator
Spokane,WA
Summary
Business-minded Network Administrator with 8 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users. Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Network Administrator
Spokane Tribe Of Indians
Wellpinit, WA
02.2015 - 05.2023
- Maintained network hardware and software and monitored network to support network availability to end users.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Recommended development of plans for systems development and operations.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Verified continuity of computer and telephone system services for users..
- Monitored system performance and responded to alerts.
- Diagnosed and executed resolution for network and server issues.
- Implemented and maintained virtual private networks.
- Diagnosed and resolved hardware and software issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored networks and network devices to resolve technical problems quickly.
- Developed and documented network policies, procedures and standards.
- Planned and implemented upgrades to system hardware and software.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Introduced management tools to create and manage virtual server computing environment.
- Implemented network security measures to minimize data loss.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Installed and configured network printers and other peripheral devices.
- Identified and resolved network congestion issues and bottlenecks.
Desktop Support Technician
City of Stockton
Stockton, CA
04.2011 - 06.2011
- Troupleshooting PC's; Learning how to create desktops Replacing perifrials when necessary; Learning about the network.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Purchased, setup and installed new computers.
- Worked with various systems, software and peripherals and various types of games.
- Learned and implemented new software testing procedures.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
Staff Sargent
United States Air Force
Spokane, WA
03.1996 - 05.2008
- Rank: E5; Supervised six people.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Inspected airframes to detect wear and other defects.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Performed flight line AFE preflight and postflight requirements.
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Recorded maintenance actions in aircraft logbooks.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
- Maintained, inspected, adjusted, and packed aircrew flight equipment.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Removed components such as landing gear, engines, and flight control.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Assisted with aircraft and equipment transport and movement.
Education
Network & Computer Systems Administrator Program -
New Horizons Computer Learning Center
05.2014 - 05.2014
courses in compTIA A+ Network Security+, Microsoft Windows 18.1, Microsoft Server - undefined
Core Hardware - undefined
Eastern Washington.University
09.2012 - 05.2014
AAS Network - Network And System Administration
Heald College of Information Technology
Stockton, CA 01.2010 - 05.2011
Skills
Strong knowledge in a variety ofOperating systems includingWindows and LinuxKnowledgeable in firewallConfiguration Watchguard, FortinetCisco MerakiSoftware Installation andConfiguration Abila MIP, DocuwareExchangeExperienced in wired/wirelessNetworksSkilled Troubleshooter for PC'sTablets, phones (iOS/Android)Printers, VoIP)MAJOR PROJECTSHOST UPGRADESUpgraded Host controllers for toCompany site locations fromGeneration 8 HP to Generation 10Project total costs approx $40KRUBRIK INSTILLATIONAssisted in the instillationConfiguration and maintenance ofRubrik System for back up andRestoration in disaster scenariosOTHER UPGRADESUpgraded VMware and Veeam forRedundant back and disasterRecovery Project cost approx $23KUpgraded SAN for additionalStability, speed and storage
Data backups
Network repairs and maintenance
Hardware and software monitoring
Network security oversight
Network systems installation
Effective communication
Hardware knowledge
Program installations
Technical Analysis
Active Listening
Self-Motivated
Clerical Support
Teamwork and Collaboration
Analytical and Critical Thinking
Servers expertise
Infrastructure planning
System upgrades
Analysis and critical thinking
Experience with Windows 7, 8, 10, 11
Timeline
Network Administrator
Spokane Tribe Of Indians
02.2015 - 05.2023
Network & Computer Systems Administrator Program -
New Horizons Computer Learning Center
05.2014 - 05.2014
Core Hardware - undefined
Eastern Washington.University
09.2012 - 05.2014
Desktop Support Technician
City of Stockton
04.2011 - 06.2011
AAS Network - Network And System Administration
Heald College of Information Technology
01.2010 - 05.2011
Staff Sargent
United States Air Force
03.1996 - 05.2008