Hector Gomez
Long Beach,CA
Summary
Savvy and adaptable Warehouse Operations Manager possessing expertise in E-Commerce, warehouse management, and supply chain workflows. A mobilizing team leader who functions as a key contact to internal cross-functional teams, management, and external clients. Adept at making sound decisions in busy environments to maintain efficiency and productivity. Excels at running distribution center operations, including order fulfillment, warehousing, logistics, and inventory control functions — while driving process improvement initiatives.
Overview
10
10
years of professional experience
Work History
Warehouse Operations Manager
Simple Green
01.2022 - Current
- Supervise daily operations of multi-million dollar, non-union production/warehouse environment - 12 staff members, 2-direct reports.
- Oversee daily operations of 75,000 sq. ft. warehouse/manufacturing plant.
- Direct product flow and inform management of delays and challenges, as well as suggested resolutions.
- Identify and implemented viable strategies for continuous improvement.
- Redesigned operational workflow processes to maximize efficiency to include a plant reconfiguration of the existing footprint, thus maximizing inventory picking schemas and staff efficiency. Increased inventory picking by 20%.
- Train new employees on proper protocols and customer service standards.
- Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Develop and implemented high-quality work environment as measured through employee satisfaction ratings.
Plant Manager
Rich Art Color
10.2020 - 11.2021
- Identified and implemented viable strategies for continuous improvement.
- Redesigned operational workflow processes to maximize efficiency.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.
- Made strategic decisions and developed key plans that affected direction of business.
- Organized and guided operations of production, processing and machinery according to business procedures and protocols.
- Maintained quality of product with robust inspections and assessment team.
- Condensed multiple manufacturing shifts to one to streamline operations.
- Negotiated favorable contracts (raw materials, corrugated, and freight carriers) and SLAs, resulting in a 27% cost savings over a 12-month period.
- Ideated and implemented SOPs for the areas of shipping & receiving as well as purchasing and inventory management.
Warehouse Operations Consultant
Mekor Corporation
09.2019 - 12.2019
- Performed accounts receivables reconciliations between QuickBooks and customer EDI portal.
- Assisted with the transition of a 3PL inventory model to an in-house warehouse model, allowing for more control of all inventory activities.
- Negotiated favorable shipping rates, which over time would amount to a 17% savings.
- Oversaw the shipment of customer orders inventory: stock checks, processing the pick tickets for the warehouse personnel to complete the order, subsequent pickups, and populated the details into 3PL (WMS).
Operations Manager
Shuzy Rock
05.2019 - 09.2019
- Led the implementation of ProdSmart (production measuring/capturing platform), allowing for real-time management of KPIs on both the production floor as well as warehouse/E-commerce (FBA/FBM) order fulfillment.
- Performed root cause analysis of the supply-to-production process and determined more efficient processes were required in order to meet KPIs.
- Ideated and established SOPs to accommodate the roll out of the processes and trained all departmental personnel accordingly.
- Oversaw the E-commerce order fulfillment department – FBM, and replenishment of inventory for – FBA.
- Performed quarterly personnel evaluations, interviewed-hired candidates, and assisted HR with new hire onboarding.
Director of Operations
Shuttle Fund Advisors
11.2017 - 05.2019
- Managed a $2M operational budget.
- Ran digital custody holding, assets under management of $26M.
- Oversaw and negotiated third-party service-level agreements and contracts.
- Facilitated fund accounting and counter-operations; recorded wallets and exchange transactions.
- Coordinated and centralized financial operations and partnerships for internal and external stakeholders.
- Established a precedent for cryptocurrency protocols based on legacy processes.
- Built a digital trade-confirmation protocol to clear and record trades in real-time.
- Performed Anti-Money Laundering (AML) and Know Your Client (KYC) due diligence of new clients.
- Maintained SEC, IRS, and National Futures Association compliance, provided details to fund accountants, auditors and regulatory agencies.
- Limited wallet access to CEO/CFO, reported monthly net asset value, established transparency protocols between regulators, auditors, and clients.
Warehouse Operations Manager
Star Candle, LLC.
11.2015 - 11.2017
- Managed 16 staff members—four direct reports and 12 temps.
- Directly oversaw four warehouse locations - approx. 130K - sq. ft..
- Scheduled work assignments and managed timesheet(s).
- Interviewed, hired, trained, and onboarded all receiving, building maintenance personnel, and temp staff.
- Collaborated with the plant manager to ensure optimal inventory levels were maintained in keeping with production targets.
- Improved communication between vendors, buyers, and receiving team, leading to a process-driven receiving-inventory through the production workflow.
- Established a scalable infrastructure to increase productivity and accountability throughout the receiving to finished product process.
- Ideated, and implemented a receiving process that established an efficient manner of moving raw material into the production environment in a seamless and time-effective manner.
- Reduced personnel downtime by 30% through the establishment of a time-off incentive program.
- Project Manager for all warehouse configuration improvements and workflow enhancements.
- Introduced and rolled out GMP Best Practices Program related to safety (PPE Program), equipment maintenance, and plant cleanliness.
- Completed customer Corrective Action Plan requests to comply with manufacturing specifications.
E-Commerce Lead
EMRG Creative, LLC.
01.2014 - 01.2015
- Negotiated and completed electronic data interchange (EDI) onboarding process for 3rd-party vendors and merchants.
- Performed lifecycle project management for creative projects between in-house and agency-of-record stakeholders.
- Established and was the point person with the 3PL service provider.
- Oversaw inventory management and liaised with external production teams to coordinate shipping and delivery of finished goods.
Assistant Vice President of Operations
Citigroup Inc
01.2009 - 01.2012
- Managed the daily settlement of,(DTC), and fixed-income trades.
- Evaluated and documented User Application Test cases (UAT) results, using historical regression.
- Reviewed Service Level Agreements (SLAs) for internal and external clients and originated best-practice workflow.
- Managed operational unit's LEAN initiative, savings $120K in year one.
- Minimized risk exposure for Citi and institutional clients while reducing fails by 18% through continuous improvement reviews and initiatives.
- Finalized post-execution trade processing to ensure a three-day settlement in keeping with SEC guidelines.
- Designated project manager for continuous improvements and IT platform enhancements and upgrades.
Education
Bachelor of Arts - Anthropology
Rutgers University
Newark, NJ12.2020
Six Sigma Green Belt - undefined
Villanova University
Skills
- Daily Operations Management
- Leadership
- Adaptability
- Exceptional communicator
- Interdepartmental Collaboration
- Inventory Management
- Continuous Improvement(s)
- ERP Software - SAP & NetSuite
- Distribution and Warehousing
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Volunteer
Rutgers Law School, Spanish Interpreter for the Legal Dept. of the H.E.A.L. Collaborative, which assists parents and students in obtaining needed educational services resulting from IEPs through Child Study Team(s) findings.
Timeline
Warehouse Operations Manager
Simple Green
01.2022 - Current
Plant Manager
Rich Art Color
10.2020 - 11.2021
Warehouse Operations Consultant
Mekor Corporation
09.2019 - 12.2019
Operations Manager
Shuzy Rock
05.2019 - 09.2019
Director of Operations
Shuttle Fund Advisors
11.2017 - 05.2019
Warehouse Operations Manager
Star Candle, LLC.
11.2015 - 11.2017
E-Commerce Lead
EMRG Creative, LLC.
01.2014 - 01.2015
Assistant Vice President of Operations
Citigroup Inc
01.2009 - 01.2012
Bachelor of Arts - Anthropology
Rutgers University
Six Sigma Green Belt - undefined
Villanova University
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