Summary
Work History
Education
Skills
Timeline
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Hector Gonzalez

The Bronx

Summary

Dynamic and results-oriented professional with a proven track record at FedEx, adept at heavy lifting and fostering team collaboration. Excelled in enhancing warehouse safety and package unloading efficiency, significantly improving operational workflows. Skilled in leveraging both hard and soft skills to exceed performance expectations and drive business success.

Work History

Package Handler

FedEx
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Proved successful working within tight deadlines and a fast-paced environment.

Assistant Manager

Spencer's Gifts
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Sales Associate

Zumiez
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier

Rite Aid
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Stocker

Costco
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Answered customer questions and provided detailed product information.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Mover

Van Gogh Moving & Storage
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and Action.

Stocker

Stop & Shop
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Kept work areas neat, clean and free from debris.

Ride Operator

Adventurer’s Amusement Park
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.

Librarian Assistant

Brooklyn Public Library-Sunset Park Branch
  • Streamlined circulation processes by expertly managing check-in and check-out procedures for various materials.
  • Ensured timely acquisition of new materials by processing purchase requests and monitoring delivery timelines.
  • Increased the visibility of underutilized resources by creating attractive displays and promotional materials.
  • Collaborated with fellow staff members to develop engaging library programming and events for diverse audiences.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.

Education

High School Diploma -

The School For International Stidies
Brooklyn, NY
01.2010

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading

Timeline

Package Handler

FedEx

Assistant Manager

Spencer's Gifts

Sales Associate

Zumiez

Cashier

Rite Aid

Stocker

Costco

Mover

Van Gogh Moving & Storage

Stocker

Stop & Shop

Ride Operator

Adventurer’s Amusement Park

Librarian Assistant

Brooklyn Public Library-Sunset Park Branch

High School Diploma -

The School For International Stidies

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Hector Gonzalez