HECTOR GUZMAN RAMIREZ
Garland,United States
Summary
Experienced and skillful Customer Service Agent capable of providing high quality service to prospects. Adept at properly handling various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their clients.
Overview
2
2
years of professional experience
Work History
Senior Accounts Executive
Elite Generations
12.2023 - 10.2024
- Served as a trusted resource for colleagues seeking guidance on complex financial issues, providing expertise and recommendations that supported informed decisionmaking.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Prepared documentation, finalized sales and maintained records.
- Motivated team members to meet and exceed sales targets.
- Networked at events and prospected for new customers with diverse strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Managed a team of junior accountants, providing guidance, training, and performance evaluations to ensure their professional growth and development.
Car salesman
NTX Auto group
07.2023 - 12.2023
- Contacted prospects via email, cell, and text in order to set up appointments to test drive vehicles
- Assessed customer needs and matched them with a vehicle
- Qualified customer for vehicle of choice
- Pulled and ran customer credit
- Handled customer interactions both in person and over the phone
- Used credit card machine to complete transaction
- Maintained and updated customer records
- Contracted and structured deals with customers
- Managed relations with banks and credit unions
Pest Control Technician
G & G Apartment Services
01.2023 - 07.2023
- Drafted and maintained documents such as service reports, schedules, and notices
- Provided residential treatment for pests
- Maintained company provided vehicle
- Provided top notch customer service to residents and office staff
- Fixed and used toxic and non-toxic chemicals in efficient manner adhering by safety guidelines and precautions
- Evaluated different reported pest activities in order to provide accurate problem diagnosis and treatment
Skills
- Effective Time Management
- Highly responsible and reliable
- Flexibility and Adaptability
- Fast Learner
- Communication and Presentation
- Customer Service
- Team Collaboration
- Relationship Building
- Flexible Schedule
- Sales expertise
Personal Information
Place of Birth: Dallas
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Accounts Executive
Elite Generations
12.2023 - 10.2024
Car salesman
NTX Auto group
07.2023 - 12.2023
Pest Control Technician
G & G Apartment Services
01.2023 - 07.2023
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