Summary
Work History
Education
Skills
Accomplishments
Certificationsandactivities
Projects
Professional Development
Languages
Timeline
Generic

HECTOR HERNANDEZ

Perth Amboy,NJ

Summary

Detail-oriented Computer Science student with strong technical and customer service skills, seeking a Technical Support position at Celerant Technology. Proven track record in problem solving, customer satisfaction, and team collaboration. Experienced in SQL, database management, and providing technical guidance to end users.

Work History

Customer Service & Technical Operations Lead

Advanced Auto Parts
  • Led a team of 10 members, achieving 98% customer satisfaction through effective problem resolution and support
  • Implemented systematic issue tracking and documentation processes, improving response time by 42%
  • Created and maintained knowledge base articles for common technical issues and solutions
  • Provided technical support to both team members and customers, resolving complex operational challenges
  • Optimized service delivery processes, reducing operational costs by 12% while maintaining quality standards

Education

BACHELOR OF COMPUTER SCIENCE - DATA SCIENCE OPTION

KEAN UNIVERSITY
Union, NJ
03.2025

Skills

  • SQL
  • Python
  • Java
  • Relational Database Management
  • Data Analysis
  • Google Cloud
  • Technical Troubleshooting
  • Knowledge Base Creation
  • Customer Communication

Accomplishments

  • Recipient of individual and departmental awards for providing stellar client service.
  • Endorsements in software development and mobile applications.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

Certificationsandactivities

  • National Society of Collegiate Scholars Member
  • Project Manager K1 Certification
  • Active Volunteer in Technical Support Community Projects

Projects

Travel Agency Support System, Developed and maintained a customer service platform using Python, Implemented database management system for tracking customer inquiries and resolutions, Created technical documentation and user guides for system functionality Data Analytics Support Platform, Built an integrated support system for online store operations, Implemented ticket tracking and issue resolution workflows, Developed SQL queries for analyzing customer support patterns and response times

Professional Development

  • Advanced SQL Query Writing
  • Customer Service Excellence Training
  • Technical Documentation and Knowledge Base Creation
  • Help Desk Support Systems
  • Windows Operating System Administration

Languages

English
Native or Bilingual
Spanish
Full Professional
Italian
Limited Working

Timeline

Customer Service & Technical Operations Lead

Advanced Auto Parts

BACHELOR OF COMPUTER SCIENCE - DATA SCIENCE OPTION

KEAN UNIVERSITY

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HECTOR HERNANDEZ