Hector Hernandez
Alturas,CA
Summary
Agile individual with excellent communication and customer service skills. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Worker
K&K Distribution
01.2025 - Current
- Consistently lifted materials weighing as much as 200 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Strapped items down over protective padding to secure throughout transportation.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
Life Insurance Agent
Globe Life
05.2024 - Current
- Explained advantages, features, and disadvantages of various policies to promote sale of plans.
- Maintained high standards of customer service by building relationships with clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Finalized sales and collected necessary deposits.
- Provided coverage option information to assist clients in protecting assets.
Ranch Hand
Alturas Ranches
03.2018 - 05.2024
- Maintained equipment and ranch structures.
- Performed repairs and preventive maintenance on equipment and property.
- Maintained safety when using equipment and tools by following established precautions.
- Irrigated farm soil and performed repairs and routine maintenance on pipes and pumps.
- Operated and serviced farm machinery, implements and farm vehicles.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
Barista
Dutch Bros
01.2014 - 03.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Counted out till at end of sift and prepared for shift change.
- Handled cash and processed payments accurately to avoid errors.
- Taught proper procedures and strategies for success to new employees.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
No Degree - Administration of Justice
Shasta College
Skills
- Self-motivated and disciplined
- Time management
- Attention to detail
- Order preparation
- Cleaning and organizing
- Verbal and written communication
- Clear communication
- Equipment operation
- Inventory tracking
- Supply ordering
- Storage organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Accident and Health License – CA and NV Department of Insurance.
- Life and Health Insurance License - CA and NV Department of Insurance.
Timeline
Warehouse Worker
K&K Distribution
01.2025 - Current
Life Insurance Agent
Globe Life
05.2024 - Current
Ranch Hand
Alturas Ranches
03.2018 - 05.2024
Barista
Dutch Bros
01.2014 - 03.2018
No Degree - Administration of Justice
Shasta College
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