Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hector Hernandez

Mount Joy,PA

Summary

Seeking a leadership position to leverage knowledge and skills, driving results and leading teams to achieve objectives. Dedicated, adaptable, and eager to make a meaningful impact in a dynamic work environment.

Overview

8
8
years of professional experience

Work History

UTR Shift Area Manager

Amazon.com
07.2023 - Current
  • Overseeing the operation that focuses on the Amazon Logistics operation
  • Support your team in daily management of the station, including allocating labor, leading meetings, assigning job duties, and excellent organizational skills
  • Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements
  • Find practical and simple solutions to complex problems without sacrificing quality or core functionality
  • Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences
  • Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
  • Continuously utilize software and hardware tools to ensure normal day to day operations
  • Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed
  • Communicate daily metrics and report exceptions
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Lead and supervise a team of Process Assistants, Learning Ambassadors (2-5 front-line non-exempt leaders and 1-2 Learning Ambassadors depending on location) and associates both English and/or Spanish
  • Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
  • At times this may require the need to support in both English and/or Spanish depending on the associate population need

Receiving Clerk

Benitez Group, Inc.
08.2018 - Current
  • Maintained and exceeded production rate while prioritizing safety and quality in every area trained ei; Pallet, Each, Case, and LP receive
  • Maintain 5’s and safety standards
  • Contact customers for parts pick up/installment
  • Manage inventory (physical counting)
  • Manage CDK System
  • Promote parts sales

OTR/UTR Shift Assistant

Amazon.com
07.2019 - 07.2023
  • Assist in the coordination of Delivery Associate (DA) training and ride alongs for new DAs
  • Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections
  • Ensure adherence to dress code standards
  • Conduct regular ride alongs with DAs for engagement and standard work adherence
  • Daily review of DA performance to identify potential ride along candidates
  • At times assisting with production duties, training sort associates and verifying SOP compliance
  • Ensure successful area performance, through tracking and reporting metrics
  • Understand workflow and daily production goals
  • Review and update SOP as required
  • Ensure work areas remain clean and are equipped with proper equipment and supplies
  • Identify and address safety hazards within the work area
  • Coach associates to work safely at all times and participate in safety initiatives
  • Ensure all job injuries are reported timely in accordance with established policy and procedure
  • Provide direction utilizing independent judgment
  • Continue meeting or exceeding of department performance goals

Customer Service

Taco Maker, Inc.
09.2017 - 09.2018
  • Food Preparation
  • Cleaning/Organizing
  • Cashier

Receiving Clerk

Benitez GM
09.2017 - 07.2018
  • Receive, verify and organize parts received from providers
  • Contact customers for parts pick up/installment
  • Parts transports to different establishments
  • Manage inventory (physical counting)
  • Customer Service (orientation)
  • Manage CDK System

Education

Sixty (60) University Credits - Management

Interamerican University of Puerto Rico
05.2016

Skills

  • Teamwork
  • Leadership
  • Responsible
  • Punctual
  • Ownership
  • Bias for Action
  • Deliver results

Timeline

UTR Shift Area Manager

Amazon.com
07.2023 - Current

OTR/UTR Shift Assistant

Amazon.com
07.2019 - 07.2023

Receiving Clerk

Benitez Group, Inc.
08.2018 - Current

Customer Service

Taco Maker, Inc.
09.2017 - 09.2018

Receiving Clerk

Benitez GM
09.2017 - 07.2018

Sixty (60) University Credits - Management

Interamerican University of Puerto Rico

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Hector Hernandez