Hector Hernandez
Mountain View ,CA
Summary
Dynamic professional with extensive experience in customer service and guest relations, notably at Hyatt Regency. Proven problem-solver skilled in cash handling and enhancing guest satisfaction. Recognized for training staff and streamlining operations, contributing to improved team performance and operational efficiency. Committed to delivering exceptional service and fostering positive experiences.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Hyatt Regency
01.2017 - Current
- Greeted and assisted guests upon arrival, ensuring a welcoming environment.
- Managed check-in and check-out processes, maintaining efficient front desk operations.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Processed reservations, try up upsell to suites we may have available, as well as other amenities.
- Make sure my drawer balances at the end of the night,
Server
IHOP
07.2010 - 12.2016
- Delivered exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Managed order accuracy, coordinating with kitchen staff to streamline food preparation and delivery.
- Trained new servers on menu knowledge, service standards, and operational procedures for efficiency.
- Oversaw daily operations during shifts, resolving conflicts and maintaining a cohesive team environment.
Supervisor
HomeGoods
05.2007 - 07.2010
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering skills development and teamwork.
- Streamlined workflow processes, enhancing productivity and efficiency across teams.
- Implemented performance metrics to monitor team output and identify improvement areas.
- Would bring out merchandise, set up in the showroom and sell.
Teller
Wells Fargo Bank, N.A.
08.2003 - 06.2007
- Processed customer transactions accurately and efficiently in high-volume environments.
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Cross-sold financial products and services, contributing to branch revenue growth initiatives.
Education
High School Diploma -
Anaheim High School
Anaheim, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Type 50 wpm
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Hyatt Regency
01.2017 - Current
Server
IHOP
07.2010 - 12.2016
Supervisor
HomeGoods
05.2007 - 07.2010
Teller
Wells Fargo Bank, N.A.
08.2003 - 06.2007
High School Diploma -
Anaheim High School