Summary
Overview
Work History
Education
Skills
Timeline
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Hector Herrera

San Antonio,TX

Summary

Empathetic individual with going on 4 years working as a Group Facilitator for Charter Communications. Highly polished and professional and promoting integrity and relationship-building talents. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Facilitator II

Charter Communications
09.2021 - Current
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.

Interim Supervisor

Charter Communications
06.2021 - 09.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Residential Inbound Sales Rep

Charter Communications
12.2016 - 06.2021
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Worked with multiple means of communication within fast-paced environment.
  • Implemented upselling techniques effectively, driving additional revenue streams for the company.

Education

High School Diploma -

John C Freemont
Los Angeles, CA
06.1998

Skills

  • Strategic Planning
  • Facilitation Techniques
  • Staff Management
  • Community Outreach
  • Icebreakers
  • Professional ethics understanding
  • Deductive Reasoning

Timeline

Facilitator II

Charter Communications
09.2021 - Current

Interim Supervisor

Charter Communications
06.2021 - 09.2021

Residential Inbound Sales Rep

Charter Communications
12.2016 - 06.2021

High School Diploma -

John C Freemont

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