HECTOR HERRERA
New York,NY
Summary
Dynamic and analytical sales leader with extensive experience in luxury retail management. Proven success in driving revenue growth, leading high-performing teams, and elevating customer experiences across flagship and boutique settings. Skilled in operational excellence, team mentorship, CRM execution, and sales strategy implementation.
Overview
12
12
years of professional experience
Work History
Assistant Boutique Manager, Flagship
Van Cleef & Arpels
05.2025 - Current
- Support the Sales Manager in leading boutique operations, enhancing client experiences, and driving sales performance.
- Provide day-to-day leadership to team members, optimizing scheduling and floor coverage.
- Deliver feedback and coaching to improve team performance and exceed sales goals.
- Liaise with corporate on stock levels, CRM initiatives, and operational compliance.
- Champion high standards of service, nurturing long-term client relationships.
- Oversee back-office processes and merchandising to maintain a luxury brand image.
Store Director
Bonpoint
09.2024 - 05.2025
- Lead all store operations including sales performance, team development, and customer satisfaction.
- Analyzed weekly business data to identify sales opportunities aligned with associate goals.
- Implemented CRM standards and ensured full team compliance and data quality.
- Organized seasonal trainings and internal updates to elevate team engagement.
Team Leader
Valentino
10.2023 - 09.2024
- Directed a dynamic sales team and designed innovative strategies to drive revenue.
- Mentored employees through supportive coaching and skills development.
Selling Supervisor
Valentino
11.2021 - 10.2023
- Met sales targets and improved customer satisfaction through team collaboration.
- Led initiatives that consistently resulted in strong sales performance.
Client Advisor/Key Holder
Lanvin
01.2020 - 11.2021
- Supervised store operations and enhanced customer service experiences.
- Provided strategic feedback to improve inventory and operational efficiency.
Client Advisor/Visual Brand Ambassador
Gucci
01.2015 - 01.2019
- Achieved over $2M in sales and led visual merchandising efforts.
- Developed tailored client consultations and merchandising programs.
Retail Brand Specialist
Phillip LIM
01.2014 - 01.2015
- Maintained visual consistency across departments.
- Trained staff in product knowledge and selling techniques.
- Created and managed budgets to maximize brand reach and engagement.
Education
Bachelor of Arts - Fashion Marketing and Management
The Art Institute of California
San Francisco, CASkills
- Strategic Planning & Execution
- Sales Optimization
- Leadership & Team Training
- CRM Management
- Luxury Customer Experience
- Visual Merchandising
- Inventory Control
- Performance Coaching
- Flagship & Boutique Operations
Timeline
Assistant Boutique Manager, Flagship
Van Cleef & Arpels
05.2025 - Current
Store Director
Bonpoint
09.2024 - 05.2025
Team Leader
Valentino
10.2023 - 09.2024
Selling Supervisor
Valentino
11.2021 - 10.2023
Client Advisor/Key Holder
Lanvin
01.2020 - 11.2021
Client Advisor/Visual Brand Ambassador
Gucci
01.2015 - 01.2019
Retail Brand Specialist
Phillip LIM
01.2014 - 01.2015
Bachelor of Arts - Fashion Marketing and Management
The Art Institute of California
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