Hector Holguín López
Houston,TX
Summary
I am a dynamic and proactive person, quick to learn, with excellent management of interpersonal relationships and teamwork, however I can also work independently and autonomously. Adaptable to demands and perfectionist, with a responsible approach to any task entrusted to me. I love learning, so I am always positively open to constructive criticism. I have 8 years of experience in Customer Service and communications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waiter and Bartender
Spanish Flowers Restaurant
Houston, Texas
03.2023 - Current
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Ensured compliance with all food safety regulations and established quality standards.
- Maintained current knowledge of industry trends related to hospitality services.
- Managed tables throughout dining room to execute service at highest level.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
Manager, Projects
INEC (Instituto Nacional de Estadística y Censo)
Guayaquil, Guayas
01.2021 - 02.2023
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented process improvements to increase operational efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
MBA - Master in Project Management
Espiritu Santo University
Av. Samborondón 5, Samborondón 092301, Ecuador07-2017
BBA - Business Science Engineer
Universidad Espíritu Santo
Av. Samborondón 5, Samborondón 092301, Ecuador11-2014
Skills
- trainer in personnel for project management
- trainer in leadership talks on innovative products
- Food inspection
- High volume dining
- Menu item recommendation
- Food spoilage prevention
- Beverage service
- Decision-making
Affiliations
Manager and owner of liquor store ¨Javico¨ in Guayaquil-Ecuador
10/2018 - 03/2022.
Manager and owner of Restaurant ¨Bar, Río y Café¨ in Guayaquil-Ecuador
02/2015 - 03/2018.
Accomplishments
Best product innovation award from the Espiritu Santo University, as the best wood-made-from-plastic-waste venture.
Languages
Spanish
Full Professional
English
Limited
Certification
- Certification in Japanese and Italian food preparation.
Certification in cell phone and printer repair, basic electrical workshop and and advanced computing.
Young Living School (Guayaquil-Ecuador)
Volunteer Work: Math teacher for high school students(Young Living School)
01/2011 - 04/2013
Candidacy elections in Ecuador
Volunteer Work: Trainer for people who attended the polling stations for the Ecuadorian elections.
Francis Martínez 713-577-9481
References available upon request.
Timeline
Waiter and Bartender
Spanish Flowers Restaurant
03.2023 - Current
Manager, Projects
INEC (Instituto Nacional de Estadística y Censo)
01.2021 - 02.2023
MBA - Master in Project Management
Espiritu Santo University
BBA - Business Science Engineer
Universidad Espíritu Santo
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