Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hector E Huerta

Laredo,Texas

Summary

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

9
9
years of professional experience

Work History

Fleet Driver.

Enterprise Mobility
12.2020 - Current
  • Company driver, moving vehicles throughout the south Texas region, picking up new vehicles and distributing them to all South Texas enterprise stores. In the san antonio, del rio, eagle pass, uvalde, corpus the valley and all south texas surroundings. Provide pick-up and drop-off services to customers throughout the city. Any vehicle that requires maintenance, collision repairs, or any other services should be taken to a variety of shops or dealerships in the Laredo area, San Antonio, or Corpus Christi.
  • Developed strong relationships with clients by delivering exceptional customer service throughout the entire transportation process.
  • Contributed to accident-free driving record through adherence to safety protocols and defensive driving techniques.
  • Participated in regular safety meetings with fleet management and other drivers to discuss ongoing concerns, share experiences, and review updated policies or procedures.
  • Trained new drivers on best practices for safe driving techniques, vehicle maintenance procedures, and company policies related to transportation services offered.

Loading Dock Worker

FedEx Logistics
01.2019 - 01.2020
  • Ensure that packages are loaded and unloaded from trailers to delivering trucks using pallet jacks, forklifts or manually by ensuring they are organized according to delivery area and category. Ensure that the warehouse work area is kept neat and clean for the safety of all employees by cleaning and maintaining it.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Representative of Comcast's Technical Department

Comcast
01.2016 - 01.2018
  • Aid customers with any comcast product needs related to cable or internet. Tests and troubleshoots all equipment failures, detects the problem, debugs and cleans internet modems and routers. Ensure that all systems protocols are followed in order to resolve any debugging issues which may interfere with customer cable services. Schedule technicians to attend customers' residences or businesses to install equipment or assist with the replacement or installation of new equipment. Monitor open-ticket calls with customers to ensure the problem has been resolved by the technician and notify them of any possible outages in their area that could affect their services.

Education

BBA - Criminal Justice

Texas A&M International University
Laredo, TX
05-2026

Associate of Science - Computer Engineering

Laredo Community College
Laredo, TX
12.2024

High School Diploma -

United South High School
Laredo, TX
05.2017

Skills

  • In addition to excellent communication skills, customer service experience, and ability to work well under pressure, I possess leadership skills, initiative-taking, writing skills, computer technology skills, planning and organizing skills, friendly attitude, adaptability, diligence, and initiative
  • I am proficient in Microsoft Word, Excel, and PowerPoint Code management system for Windows, C, C-Plus, Phyton Java, MATLAB, and LabVIEW CPR and OSHA certifications I'm good with computers taking them apart installing new equipment or software on computers intermediate level vehicle mechanical work Route planning, Vehicle maintenance, Teamwork and collaboration

Languages

Spanish
English

Timeline

Fleet Driver.

Enterprise Mobility
12.2020 - Current

Loading Dock Worker

FedEx Logistics
01.2019 - 01.2020

Representative of Comcast's Technical Department

Comcast
01.2016 - 01.2018

Associate of Science - Computer Engineering

Laredo Community College

High School Diploma -

United South High School

BBA - Criminal Justice

Texas A&M International University

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Hector E Huerta