Hector Guadarrama
Wesley Chapel,USA
Summary
Dynamic Sr. Product Manager at Zelis, leveraging Agile methodologies and cross-functional collaboration to drive operational excellence. Achieved financial, hours saved, annual efficiency gains through innovative automation solutions. Proven track record in stakeholder engagement and strategic planning, enhancing customer experience and delivering high-impact technology solutions in the healthcare sector. Diligent senior product manager bringing several years of success in managing product roadmapping and increasing revenue stream opportunities. Well-versed in conducting market research and identifying revenue opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Product Manager Global Automation
Zelis
03.2023 - Current
- Senior leader serving in the liason for the business to two technical teams (Automation and AI). Utilized UiPath as a platform and other agentic solutions across the organization to deliver capcacity and efficiency amounting to 50K per fiscal year for each line of business.
- Facilitated large summit and hackathons for key strategic KPIs such as federal changes with the No Surprise Act, Accusitiona of companies and their systems and Customer Experience as an acting Claims managerment solution.
- Strategic Delivery Leadership: Own and govern the enterprise-level backlog, ensuring alignment with long-term business goals, technology strategy, and stakeholder priorities.
- Program Governance & Planning: Define, enforce, and continuously refine program governance, processes, and metrics, including risk management and release planning across multiple workstreams.
- Release Train Management: Work closely with Agile Release Trains (or similar delivery trains) to coordinate planning, execution, and delivery of scalable, high-impact solutions for both internal and external clients.
- Cross-Functional Collaboration: Partner with engineering, product, operations, customer success, and business leadership to design and deliver technology-enabled health-care payment solutions.
- Internal & External Stakeholder Engagement: Serve as a trusted advisor to both internal business units (e.g., finance, operations) and external stakeholders (e.g., partner companies, acquired finance subsidiaries), translating business needs into technical roadmaps.
- Value-Driven Prioritization: Use data-driven decision making and customer discovery to prioritize features and initiatives that maximize stakeholder value. This includes evaluating trade-offs among technical complexity, business impact, and resource constraints.
- Problem Discovery & Solution Definition: Lead early-phase discovery to deeply understand complex business problems, validate assumptions, define clear problem statements, and shape solution design with engineering and product teams.
- Operational Excellence: Drive high-quality delivery by optimizing delivery workflows, establishing playbooks, and ensuring consistent, scalable practices across teams.
- Release & Delivery Execution: Oversee program execution, ensuring timely delivery, managing dependencies, mitigating risks, and resolving impediments.
- Change & Adoption Management: Facilitate stakeholder alignment, change readiness, and adoption planning to ensure new features or systems are successfully integrated into client operations.
- Communication & Transparency: Maintain transparent, frequent communication with senior leadership and stakeholders, providing status updates, risk reporting, and trade-off discussions.
- Thought Leadership & Continuous Improvement: Act as a voice of truth—highlighting technical constraints, raising architectural concerns, and contributing to continuous improvement of delivery methodology.
- Global Healthcare tech company that is modernizing the financial side of care using AI and Automation as the main drivers
Senior Product Owner of Implementation/Support
Rapid Micro Biosystems
09.2020 - 03.2023
- Lead commercialized strategy to implement proprietary Micro QC asset in global pharmaceutical clients.
- Responsible for developing innovation prototypes to quickly iterate, diagnose, solve problems, and optimize sustainably of the fleet and platform standard operation processes.
- The enterprise, robotic, and operational solution demanded a more robust implementation scope, with a focus on RACI assessment and CX (customer experience).
- Defined new KPIs that were formatted to improve CX health score to at least 90% and diminishing implementation/support timelines.
- Proposed a master operational plan to be used by Operations for year 2022 and 2023.
- Demonstrated courage and motivation in leading cross functional and cross-business projects and initiatives to support a 'one' culture of success.
- Entrepreneurial spirit helped convert solution design ideas into commercial opportunities, adaptable ability to think like a CEO without the power or title helped influence leadership in making correct decisions based on facts, analytics, and long-term strategy.
- Multi-discipline experiences allowed for influencing in multiple products, service, and sales collateral to tackle key market issues as the only organization to offer a QC automated asset solution and service to date.
- Proposed and executed a 3 phased approach in developing a self-directed, license and certificate gated eLearning platform to train customers on SOPs, machine use, and regulatory compliance and integration.
- Phase 3 would be a commercial opportunity to generate revenue based on training hours.
- Furthermore, implementation of phase 3 would yield a cost savings of about 5k per week and decrease on-site support by 2 weeks on average.
- Assessed and shadowed individually each field service engineer to provide ELT with a plan on how to train and transfer knowledge across the globe.
- Created timeline that would benchmark skill and aptitude in each FSE (field service engineer) for FY 2022.
- Collaborated with Software, R&D, and Sustaining Engineering to create a product backlog, define requirements, and create business cases utilizing Jira, DevOPs, and Salesforce Pareto, GAP, and SWOT data.
- Utilized efforts involving marketing, sales, and external consultants to highlight our core competencies and institute a commercialized solution, from idea to SKU, which improved new product and services awareness by 30%.
- Implemented bi-weekly CX health call that utilized a formula to compute customer health scores based on certain metrics like uptime, downtime, product availability, issues, and quality.
- This was used to understand when to activate higher tier support if negative, and if positive, to pursue for further sales initiatives.
- Successful implementation of new service contracts with the option to buy software and robotic improvements to increase profit margins, while keeping robotic fleet current to industry standards, this increased service margins per asset by 38%.
- Lead multiple success calls with distinctive geographical customers to understand VOC (voice of customer) as it pertains to their geography and or unique situations.
- Global BioNTech organization supporting biopharmaceutical manufacturers; focused on quality and unmatched industry expertise
Education
MBA - Health Care Management
Saint Leo University
Saint Leo, FLBachelor’s in Science - Health Care Administration, Computer Science and Information
Saint Leo University
Saint Leo, FLSkills
- Cross-functional collaboration
- Global interface
- Six Sigma
- Stakeholder engagement
- Vendor management
- Technical team collaboration
- Customer relationship management
- System engineering
- Network environment deployment
- Desktop start-ups
- Portfolio management
- Market adaptation
- Technology advancement
- Quality customer service
- Client relations
- JPD
- Azure
- Repos
- DevOps
- OCR/Document Understanding
- LLM
- RPA
- Python
- System Analysis & Design
- Software Development Life Cycle (SDLC)
- Requirements Gathering
- Precision Questioning
- Technical Writing
- Debugging
- Test Scripts/Test Cases
- Data Quality
- Data Extraction
- Risk Management
- Cost Benefit Analysis
- Change Control Process
- Work Breakdown Structure
- System Implementation
- Process Improvement
- User Acceptance Testing (UAT)
- Sales Support
- Operational Streamlining
- Strategic Planning
- Resource Planning
- Automation strategy
- Agile methodologies
- Data analysis
- Product lifecycle management
- Program governance
- Customer experience improvement
- Change management
- Go-to-market strategy
- Sales enablement
- Marketing campaign creation
- Marketing strategy development
- Project roadmap development
- Market requirement documentation
- Market penetration strategy
- Competitive market analysis
- Technical acumen
Certification
- Certified Scrum Product Owner (Scrum Alliance)
- SAFe Agilist
- SAFe Lean Portfolio Management
Timeline
Sr. Product Manager Global Automation
Zelis
03.2023 - Current
Senior Product Owner of Implementation/Support
Rapid Micro Biosystems
09.2020 - 03.2023
MBA - Health Care Management
Saint Leo University
Bachelor’s in Science - Health Care Administration, Computer Science and Information
Saint Leo University