HECTOR IVAN HERNANDEZ
Austin,TX
Summary
Detail-oriented professional with experience in customer order management and advanced vehicle operations. Skilled in leveraging data-driven insights to improve product performance and operational efficiency. As a Vehicle Operator at Tesla, contributed to autonomous vehicle testing, data collection, and performance evaluation to enhance software reliability and safety. Proficient in CRM systems, workflow optimization, and cross-functional collaboration. Recognized for technical accuracy, adaptability, and a proactive approach to process improvement in fast-paced, innovative environments.
Overview
11
11
years of professional experience
Work History
Vehicle Operator
Tesla
04.2025 - Current
- Operate and evaluate Tesla vehicles to support Autopilot, Full Self-Driving, and vehicle performance testing.
- Collect, label, and report data to engineering and software teams to enhance system accuracy and reliability.
- Perform detailed road tests under various conditions, maintaining strict safety and testing protocols.
- Collaborate with cross-functional teams to identify and communicate software or mechanical issues.
- Document testing outcomes and recommend improvements to testing processes and vehicle performance.
Customer Order Specialist
The Home Depot
10.2016 - 04.2025
- Provided expert consultations to residential and commercial clients, understanding their needs and offering tailored flooring solutions.
- Managed projects from product selection to installation, ensuring customer satisfaction and repeat business.
- Skills: Windows System Administration
- Proficient in Microsoft Office
- JavaScript Development
- HTML Proficiency
Computer Consultant
Best Buy
08.2014 - 07.2015
- Provided expert consultations to customers, assessing their technology needs and recommending customized product solutions (e.g., computers, accessories, software).
- Achieved and exceeded sales targets by understanding customer requirements and offering tailored solutions, including additional services like extended warranties and tech support.
- Built and maintained strong customer relationships, providing ongoing support and troubleshooting to ensure satisfaction and repeat business.
Education
Associate of Arts - General Arts
The University of Texas At San Antonio
San Antonio, TX05.2026
Bachelor of Science - Computer Science
01.2026
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Midland College
Midland, TX12.2019
Skills
- Windows System Administration
- Proficient in Microsoft Office
- JavaScript Development
- HTML Proficiency
LANGUAGES
Spanish
Professional Working
English
Native or Bilingual
Timeline
Vehicle Operator
Tesla
04.2025 - Current
Customer Order Specialist
The Home Depot
10.2016 - 04.2025
Computer Consultant
Best Buy
08.2014 - 07.2015
Bachelor of Science - Computer Science
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Midland College
Associate of Arts - General Arts
The University of Texas At San Antonio
ACTIVITIES AND SOCIETIES
- San Antonio Food Bank, Volunteer, San Antonio, TX, 2024, Volunteer at the San Antonio Food Bank
- Disaster Relief
Skills
• Cross-Functional Collaboration
• Vehicle Testing and Evaluation
• Data Collection and Reporting
• Autonomous Driving System Monitoring
• Safety and Compliance
• Quality Assurance
• Problem-Solving
• Time Management
• Attention to Detail
• Multitasking
• Teamwork and Collaboration