Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Hector Ivan Jaime Yanez

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Warehouse Coordinator

VERTIV
01.2023 - Current
  • Directed a team of 15 associates across two shifts, overseeing daily objectives, training, and performance to meet productivity and safety KPIs.
  • Collaborated closely with Planning and Purchasing departments to align raw material supply with production forecasts (MRP/MPS), ensuring on-time delivery.
  • Developed and deployed standardized procedures for Scrap, WIP Management, and Standard Work to ensure process integrity.
  • Participated in Kaizen events and daily Gemba walks to identify and resolve operational bottlenecks.
  • Coordinated with 3PL partners and external suppliers to manage material inbound/outbound flow and traffic operations.
  • Assisted in cycle counting programs to improve overall inventory accuracy.
  • Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
  • Used forklifts and pallet jacks to relocate products.
  • Resolved conflicts between team members and addressed complaints or grievances.

Contact Center Supervisor

XB Fulfillment
10.2019 - 01.2023
  • Directed personnel management for a team of agents, including KPI tracking, performance reviews, and structured coaching to improve productivity.
  • Developed and delivered initial and continuous training programs to enhance team skills and product knowledge.
  • Managed document control and process implementation for team operations.
  • Supervised and tracked phone and email activity using various contact center applications and software tools.
  • Reduced average handling time with effective coaching and feedback sessions for agents.
  • Streamlined contact center operations for increased efficiency and improved service quality.
  • Actively participated in recruiting activities to attract top talent for the contact center supervisor role.

Shift Supervisor

Starbucks
05.2015 - 10.2019
  • Directed shift operations and personnel management, consistently exceeding monthly and annual sales goals through effective team leadership.
  • Managed shift-level budgeting, finances, and administered audits to ensure quality and compliance.
  • Controlled inventory using the FEFO system to minimize waste and ensure product quality.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Education

B.S. - Industrial Engineering

Instituto Tecnológico De Tijuana
Tijuana
01.2023

Technician - Industrial Maintenance

CBTIS 155
01.2014

Skills

    Certificate Experience

  • VSM
  • Kanban
  • Standard Work
  • Poka Yoke
  • 5's
  • 3P
  • Gemba
  • PFEP
  • Kaizen
  • Material requirements planning (MRP)

    • Software

  • ERP Oracle Buiness Suite
  • Excel, Word, PowerPoint, Power BI
  • TRESS
  • Minitab
  • AutoCad
  • SQL

    • Certifications

  • Lean Manufacturing Bronze (Palacios & Portugal)
  • Six Sigma Yellow Belt
  • Data Analyst (Google - Coursera)
  • Introduccion to Data Science (Cisco)

Accomplishments

  • Collaborated cross-functionally with multiple departments to successfully implement a Kanban system, enhancing workflow visibility and operational efficiency.
  • Supervised team of successfully led a continuous improvement project that resulted in cost savings of $10,000 by optimizing operational processes and reducing waste.
  • Implemented a scanning system that significantly improved material traceability and streamlined material flow, resulting in enhanced efficiency and support for production lines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certificate, Forklift Operator License.
  • Availability: Valid US Visa & SENTRY Pass.

Languages

English
Full Professional

Timeline

Warehouse Coordinator

VERTIV
01.2023 - Current

Contact Center Supervisor

XB Fulfillment
10.2019 - 01.2023

Shift Supervisor

Starbucks
05.2015 - 10.2019

B.S. - Industrial Engineering

Instituto Tecnológico De Tijuana

Technician - Industrial Maintenance

CBTIS 155

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