Hector Jaimes
Eastvale,CA
Summary
Seasoned retail management professional with exceptional customer service etiquette, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Highly motivated to learn, grow and excel in the next challenge with a progressive leadership career background.
Overview
12
12
years of professional experience
Work History
Store Manager Trainee
Lucky Feet Shoes
Upland , CA
04.2022 - Current
- Interacted with sales team and guests to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Assisted in recruiting, hiring and training
- Rotated merchandise and displays to feature new products and promotions
Department Supervisor
JCPenney
Riverside, CA
01.2022 - 04.2022
- Oversaw team performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained new team members on overall company and department specific policies and procedures.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Often opened/closed store by counting registers, making deposits and storing and filing all daily paperwork.
Merchandise Service Associate
Lowes Home Improvment
Riverside, CA
09.2021 - 01.2022
- Interacted with guests and directed to requested products in a friendly and knowledgeable way.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Maintained tidy and clean work areas for optimal productivity and safety service standards.
- Stocked shelves in accordance to planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Store Manager
Champs Sports
Multiple Cities, CA & TX
04.2017 - 09.2021
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates team on product knowledge by using a variety of training tools.
- Trained and developed new employees for ease of transition into team.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reviewed cash handling and operations reports.
Assistant Store Manager
Champs Sports
Austin, TX
06.2014 - 04.2017
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement while leading by example.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted within to Store Manager
Part-Time Sales
Champs Sports
Austin, TX
06.2013 - 06.2014
- Provided positive impressions to welcome existing, new and potential customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Met or exceeded sales, customer service and loyalty program standards.
- Contributed to team objectives in fast-paced environment.
Package Handler
FedEx Ground
Austin, TX
09.2011 - 05.2014
- Inspected and scanned incoming and outgoing shipments to verify accuracy and prevent errors.
- Sorted packages to designated areas through constant speed conveyor belts.
- Unloaded packages from trailers, weighing up to 50lbs continuously.
- Inspect all lines, platforms and equipment for safety and cleanliness.
Education
Awards
Skills
- Customer Service
- Originality/Creativity
- Multitasking/Organization
- Shift Scheduling
- Store Merchandising
- Leadership
- Time Management
- Cash Management
Timeline
Store Manager Trainee
Lucky Feet Shoes
04.2022 - Current
Department Supervisor
JCPenney
01.2022 - 04.2022
Merchandise Service Associate
Lowes Home Improvment
09.2021 - 01.2022
Store Manager
Champs Sports
04.2017 - 09.2021
Assistant Store Manager
Champs Sports
06.2014 - 04.2017
Part-Time Sales
Champs Sports
06.2013 - 06.2014
Package Handler
FedEx Ground
09.2011 - 05.2014
Awards
Similar Profiles
Vanessa ScadronVanessa Scadron
Human Resources Administrator at Lucky Feet ShoesHuman Resources Administrator at Lucky Feet Shoes
Zohaib AkhoondZohaib Akhoond
LUCKY ENERGY (PVT.) LTD at Lucky Energy (Pvt.) Ltd, Lucky EnergyLUCKY ENERGY (PVT.) LTD at Lucky Energy (Pvt.) Ltd, Lucky Energy
Waquar Ullah KhanWaquar Ullah Khan
Accounts Payable Maneger at Shoes palace trading shoes & Accessories L.L.CAccounts Payable Maneger at Shoes palace trading shoes & Accessories L.L.C
Tiana CervantesTiana Cervantes
Ft Sales Athlete at Nike FactoryFt Sales Athlete at Nike Factory
Brianna TorresBrianna Torres
Administrator/Marketing Assistant at REMAX Top ProducersAdministrator/Marketing Assistant at REMAX Top Producers