Hector Jaimes
Austin,TX
Summary
Seasoned retail management professional with exceptional customer service etiquette, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Highly motivated to learn, grow and excel in the next challenge with a progressive leadership career background.
Overview
13
13
years of professional experience
Work History
Head Cashier/Fulfillment Lead
Lowes Home Improvment
12.2022 - 07.2024
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated various driveable power equipment, including forklifts, Power stocker lifts, and order pickers, to efficiently assist with large customer requested items, whether for in-store purchases or to fulfill online orders.
Merchandise Team Lead
Gap
08.2022 - 12.2022
- Interact and assist customers in locating desired items, offering suggestions and obtain feedback based on their preferences to drive additional sales opportunities.
- Increased employee productivity by developing performance goals, providing feedback, and recognizing achievements on a regular basis.
- Monitored and upheld inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Store Manager Trainee
Lucky Feet Shoes
04.2022 - 08.2022
- Interacted with sales team and guests to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions
- Maintained a clean and visually appealing store environment that facilitated an enjoyable shopping experience for customers.
Department Supervisor
JCPenney
01.2022 - 04.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw team performance, corrected problems and increased efficiency to maintain productivity targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs while collaborating with staff.
- Trained new team members on overall company and department specific policies and procedures.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Merchandise Service Associate
Lowes Home Improvment
09.2021 - 01.2022
- Built end caps and aisle displays to highlight products and support latest promotions.
- Maintained tidy and clean work areas for optimal productivity and safety service standards.
- Stocked shelves in accordance to planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
General Store Manager
Champs Sports
04.2017 - 09.2021
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates team on product knowledge by using a variety of training tools.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Trained and developed new employees for ease of transition into team.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reviewed cash handling and operations reports.
Assistant Store Manager
Champs Sports
06.2014 - 04.2017
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided support to store manager by supervising and evaluated staff, enabling team to improve skills, achieve daily objectives and attain advancement while leading by example.
- Assisted in recruiting, hiring and training of team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Part-Time Sales
Champs Sports
05.2013 - 06.2014
- Provided positive impressions to welcome existing, new and potential customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Met or exceeded sales, customer service and loyalty program standards.
Package Handler
FedEx Ground
09.2011 - 05.2014
- Proved successful working within tight deadlines and a fast-paced environment in real-time.
- Unloaded packages from trailers, weighing up to 50lbs continuously.
- Inspect all lines, platforms and equipment for safety and cleanliness.
Education
Awards
Skills
- Leadership
- Analytical skills
- Shift Scheduling
- Conflict Resolution
- Time Management
- Cash Management
- Industrial Equipment Operator
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Head Cashier/Fulfillment Lead
Lowes Home Improvment
12.2022 - 07.2024
Merchandise Team Lead
Gap
08.2022 - 12.2022
Store Manager Trainee
Lucky Feet Shoes
04.2022 - 08.2022
Department Supervisor
JCPenney
01.2022 - 04.2022
Merchandise Service Associate
Lowes Home Improvment
09.2021 - 01.2022
General Store Manager
Champs Sports
04.2017 - 09.2021
Assistant Store Manager
Champs Sports
06.2014 - 04.2017
Part-Time Sales
Champs Sports
05.2013 - 06.2014
Package Handler
FedEx Ground
09.2011 - 05.2014
Awards
Similar Profiles
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Louis KrickerLouis Kricker
Department Supervisor at Lowes Home ImprovmentDepartment Supervisor at Lowes Home Improvment
Allison SchanbacherAllison Schanbacher
Front End Department Supervisor at Lowes Home ImprovmentFront End Department Supervisor at Lowes Home Improvment
Sadia AhmedSadia Ahmed
Teacher at Green Flag Public SchoolTeacher at Green Flag Public School