Hector Jimenez
San Pablo,CA
Summary
Highly skilled and quick-thinking supervisor with years of experience leading teams and enhancing performance. Adept at motivating professionals to exceed company targets. Committed to delivering decisive, innovative, and positive team leadership that drives production success through effective workflows. Passionate about fostering a communicative culture where employees feel empowered to contribute to the company's success.
Overview
6
6
years of professional experience
Work History
Chocolatier
Ghirardelli On The Go
02.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Monitored food production and quality control to achieve agreed standards.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
Supervisor
Ghirardelli On The Go
07.2019 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adjusted job assignments and schedules to keep pace with business needs, employee knowledge and customer demands
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Analyzed inventory data to identify and address stock discrepancies.
Supervisor
Ghirardelli Chocolate Experience
08.2022 - Current
- Interviewed and trained new employees
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Completed payroll for employees
- Maintained and processed invoices, deposits, and money logs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Bachelor of Science - Accounting
San Francisco State University
San Francisco, CA05.2022
MBA - Finance
California State University East Bay
Hayward, CA05.2025
Skills
- Leadership
- Microsoft Excel/Word & PowerBi Expertise
- Priority Management
- MS Office Suite
- Compiling Data
- Business Planning
- Employee Training
- Invoice Logging
- Inventory Records
- Time Management
- Goal-Oriented
- Quickbooks
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Ghirardelli Chocolate Experience
08.2022 - Current
Supervisor
Ghirardelli On The Go
07.2019 - 08.2022
Chocolatier
Ghirardelli On The Go
02.2019 - 07.2019
Bachelor of Science - Accounting
San Francisco State University
MBA - Finance
California State University East Bay
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