Hector Jimenez
Mission,TX
Summary
Dynamic and results-driven professional with extensive experience at The Shoe Dept, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring staff, enhancing customer satisfaction, and implementing effective inventory management strategies. Adept at multitasking and prioritizing in fast-paced environments, fostering team collaboration to achieve sales goals.
Overview
7
7
years of professional experience
Work History
Key Holder
The Shoe Dept
06.2025 - Current
- Assisted in daily store operations, ensuring a seamless customer experience.
- Maintained accurate cash handling procedures during transactions and end-of-day reconciliations.
- Supported team members in inventory management, including restocking and organizing merchandise.
- Enhanced customer engagement by providing product knowledge and personalized service.
- Monitored sales floor to uphold visual merchandising standards and promotional displays.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Implemented loss prevention strategies to minimize shrinkage while maintaining security protocols.
- Trained new employees on operational processes and store policies for efficient onboarding.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Sales Associate
The Shoe Dept
07.2022 - 06.2025
- Assisted customers in product selection and provided exceptional service.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Developed knowledge of products to provide informed recommendations.
- Collaborated with team members to achieve sales targets consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Construction Worker
Jose Jimenez
05.2018 - 07.2022
- Assisted in the installation of structures, including framing, drywall, and roofing components.
- Implemented best practices for waste management to promote clean job sites and reduce environmental impact.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Installed drywall, siding and other structural components.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
Education
La Joya High School
La Joya, TX06-2014
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Customer service management
- Bank deposits
- Staff oversight
- Staff training and development
- Daily reporting
- Inventory monitoring
- Workplace safety
- Staff training
- Task delegation
- Sales coaching
- Product demonstrations
- Opening and closing coordination
- Drawer counting
- Employee oversight
- Multitasking and prioritizing
- Inventory and stocking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder
The Shoe Dept
06.2025 - Current
Sales Associate
The Shoe Dept
07.2022 - 06.2025
Construction Worker
Jose Jimenez
05.2018 - 07.2022
La Joya High School
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