Hector Lara-Contreras
Kansas City,KS
Summary
Motivated Academic Advisor with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection, and academic planning. Expertise in goal setting and active listening. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
Work History
Student Success Receptionist
Union College Student Success
08.2022 - 05.2023
- Provided support and guidance to students experiencing academic and personal troubles.
- Assisted students in selecting courses to align with interests and abilities.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Consulted with students to advise on topic selection, appropriateness and academic value.
- Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Drove continuous improvement related to use of new teaching tools, training methods and improvement of online doctoral education instruction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Studied and analyzed current topics and delivered effective presentations to groups numbering hundreds of people at national and international meetings
Education
Associate of Applied Science - Marketing
Kansas City Kansas Community College
Kansas City, KS05.2026
High School Diploma -
J.C. Harmon High School
Kansas City, KS05.2021
Skills
- Conflict Management Education
- Employment Barrier Identification
- Instructional Techniques
- Educational Support
- Student Inclusion
- Creative Thinking
- Social Skills
- Database Administration
- Microsoft Office Specialist Certified
- Greet Visitors
- Telephone Skills
- Reception Desk Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Student Success Receptionist
Union College Student Success
08.2022 - 05.2023
Associate of Applied Science - Marketing
Kansas City Kansas Community College
High School Diploma -
J.C. Harmon High School
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