Hector Latorre

• Responsible for intake and data entry of new loan files directly from loan partner via loan origination software.
• Navigate and obtain loan information through multiple different national lender websites to complete file set up for senior processors.
• Collaborated via phone call, email, or fax with loan partner, senior processor, real estate agents, title company, insurance agent, and borrower through processing to closing.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Verified credit histories, personal references, and employment backgrounds for each applicant.
• Audit each loan file after closing to ensure compliance with Florida State guidelines.
• Reduced loan application processing time by diligently reviewing and verifying applicant information.
• Supported other operational teams with financial transactions and account maintenance.
• Facilitated a positive work environment within the mortgage processing team through active participation in meetings and collaborative problem-solving sessions.
• Streamlined mortgage processing procedures by implementing an efficient document management system.

• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Conducted potential employee interviews to bring on new staff when needed.
• Managed customer inquiries through inbound and outbound phone calls, emails, live online chats, and social media.
• Trained and mentored associates on customer service techniques.
• Maintained detailed digital and paper records of interactions with customers.
• Assisted customers in making informed purchase choices, selecting products, navigating company website, and placing online orders.
• Managed a high volume of calls daily using a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Processed payment transactions and disputes.
• Processed product shipping returns and reshipped items according to customer requests.
• Miscellaneous office tasks.

• Managed team of 8-10 merchandising staff.
• Trained new staff on job duties, company policies, merchandising techniques, and safety procedures.
• Led daily team meetings to discuss performance metrics and daily tasks.
• Produced weekly department employee schedule.
• Conducted potential employee interviews to bring on new staff when needed.
• Enhanced visual presentation of products.
• Completed store resets to prepare store for special promotions and seasonal updates.
• Managed merchandise returns and exchanges.
• Executed visual merchandising guidelines across all store departments.
• Conducted store-to-store merchandise shipments and transfers.
• Optimized warehouse space utilization by regularly analyzing storage needs and adjusting layout as needed.
• Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
• Pulled and packaged items for shipment.
• Prepared shipping documents and invoices.
• Oversaw unloading and loading of merchandise trucks.
• Responsible for opening and closing duties including counting and balancing safe and cash drawers following company standard checklists.
• Sales floor leader responsible for driving sales and motivating team members.
• Cashier responsible for operating POS register.

Nike Brand Authority

• Oversaw the intake and process of displaying Nike Brand merchandise throughout the store according to brand visual guidelines.
• Communicated product information and educated consumers about company.
• Educated sales associates in Nike Brand product knowledge.

Senior Footwear Sales Authority

• Trained footwear team on day to day department operations and new hires on store policies, department specific tasks, and customer service expectations.
• Ensured department standards were maintained by footwear team.
• Collaborated with other departments for coordination during promotional events and seasonal changes in merchandise.
• Mentored footwear associates to encourage continued success in sales.

Footwear Sales Associate

• Maintained a clean and organized department.
• Selected, recommended, and helped locate merchandise based on customer desires and needs.
• Serviced multiple customers at once and multi-tasked.
• Measured customers' feet using Brannock device to determine proper shoe size.
• Met or exceeded sales targets.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used in-store system to locate inventory.
• Used company online store to place special orders for customers.
• Increased sales by upselling footwear products and accessories and recommending loyalty rewards program to customers.
• Maintained updated product knowledge to educate and advise customers.

• Correctly cook and plate dishes according to company standards.
• Prepared multiple orders simultaneously.
• Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
• Maintained a clean and stocked workstation.
• Assisted other teammates during high volume services.
• Food prep following specific recipes and measurements.

• Maintained communication between front-of-house team members and back-of-house team members.
• Controlled flow of prepared dishes leaving the kitchen while meeting strict time constraints.
• Conducted quality checks on dishes before they were served to ensure they met restaurant standards.
• Ensured compliance with health and safety regulations in food handling and preparation areas.
• Trained new expeditors and food runners according to company policies and standards.
• Supported other team members during peak service hours.
• Adapted quickly to menu changes, ensuring all staff were informed and prepared for new items.
• Served guests their food table side.

Server

• Served food and beverages promptly with focused attention to customer needs.
• Utilized POS system to place orders and process payments.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Answered customers' questions, recommended items, and recorded order information.
• Assisted other team members during high volume services.
• Assisted with keeping server stations stocked with necessary supplies.
• Trained new staff on menu knowledge and customer service expectations.

Line cook

• Correctly cook and plate dishes according to company standards.
• Prepared multiple orders simultaneously.
• Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
• Maintained a clean and stocked work station.
• Assisted other teammates during high volume services.
• Food prep following specific recipes and measurements.