Hector Lemus
North Hollywood,CA
Summary
Diligent Security professional with 16 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Security Officer
Securitas Security Services USA
03.2007 - 04.2023
- Checked and verified photo identification prior to granting facility access.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer
Securitas Private Security
03.2007 - 04.2023
- Worked event from 2007 until 2019, resumed again in 2021 and 2022.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making excitement and safety for guests, scare actors and employees a top priority.
- Executed event rules and procedures and promptly escorted non-compliant individuals out of event.
- Reported suspicious activities and uncooperative persons to onsite law enforcement.
- Worked closely with event management.
- Reported medical emergencies to security supervision, medical team and event management.
- Conducted maze walkthrough upon closure every evening.
- Maintained guest satisfaction with addressing guest needs and resolving concerns.
- Provided information regarding wait times of mazes and gave directions to rides or rest rooms, areas to eat through out theme park.
Delivery Driver
Amazon
10.2020 - 06.2021
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Fostered positive working relationships with regular customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Delivered packages to customer doorsteps and business offices.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Halloween Horror Nights Seasonal Lead
Universal Studios
09.2023 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Retail Warehouse Clerk
Universal Studios
04.2023 - 12.2023
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Kept warehouse up to safety and health regulations at all times.
- Checked packages and merchandise for damage and notified vendors.
- Improved efficiency with quick and accurate loading of boxes.
Ride Operator
Universal Studios Hollywood
12.2023 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park ride.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Halloween Horror Nights- Seasonal Lead
Universal Studios
08.2024 - 11.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak season.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for guests.
Education
Diploma -
North Hollywood Senior High School
North Hollywood, CA06.2006
Skills
- Safety and Security
- File and Records Management
- Report Generation
- Conflict De-Escalation
- Superior Customer Service
- Shift Work
- Report Writing
- Screening Wands
- Interior and Exterior Patrol
- Code Enforcement
- Control Crowd
- Social Perceptiveness
Languages
Spanish
Native or Bilingual
Timeline
Halloween Horror Nights- Seasonal Lead
Universal Studios
08.2024 - 11.2024
Ride Operator
Universal Studios Hollywood
12.2023 - Current
Halloween Horror Nights Seasonal Lead
Universal Studios
09.2023 - 11.2023
Retail Warehouse Clerk
Universal Studios
04.2023 - 12.2023
Delivery Driver
Amazon
10.2020 - 06.2021
Security Officer
Securitas Security Services USA
03.2007 - 04.2023
Security Officer
Securitas Private Security
03.2007 - 04.2023
Diploma -
North Hollywood Senior High School
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