HECTOR LEONARDO ESPINOSA MUÑOZ
Summary
Automotive systems engineer with a strong foundation in automotive technology and engineering principles. Demonstrated ability to apply academic knowledge to real-world challenges in the automotive industry. Committed to driving innovation and efficiency in automotive systems development.
Overview
5
5
years of professional experience
Work History
Indirect Purchasing Trainee
BMW Group
Mexico
11.2024 - Current
- Negotiated competitive supplier agreements, ensuring compliance with purchasing standards.
- Managed SAP procurement module, streamlining creation of purchase orders to enhance operational efficiency.
- Facilitated purchasing processes for materials and indirect services, ensuring alignment with operational needs.
- Monitored supplier performance metrics, providing insights to enhance service quality and compliance.
- Collaborated regionally to align protocols and adhere to BMW standards.
- Advanced digitalization initiatives to implement local tools effectively.
Supervisor
Costco Mexico
07.2024 - 11.2024
- Acted as supervisor for 49 cashiers and 15 staff across warehouse, cash registers, pharmacy, auditory, and optical center.
- Supervised warehouse operations, resolving issues between customers and employees to enhance service.
- Coordinated operations across various areas to maintain efficiency.
- Process and receive payments, provide excellent service to Costco members.
- Clarified product information and store procedures for customers.
Cashier / Cajero
Costco Mexico
05.2022 - 07.2024
- Delivered exceptional service to Costco members, enhancing customer satisfaction and loyalty.
- Processed and received payments accurately, ensuring a smooth transaction experience.
- Addressed customer inquiries regarding products and store policies, providing clear and helpful information.
Bilingual Customer Service Agent
Amazon de México SA de CV
09.2021 - 12.2021
- Provided customer service for Amazon US, resolving order issues, shipping inquiries, and app or website problems to enhance customer satisfaction.
- Assisted US customers with inquiries about Amazon products and services, ensuring accurate information and support for better user experience.
- Assisted customers in both English and Spanish with inquiries and issues.
- Provided detailed product information to enhance customer satisfaction.
- Resolved customer complaints efficiently using company protocols and tools.
Education
Automotive systems engineer -
INSTITUTO POLITECNICO NACIONAL
Mexico, Mexico07-2024
Skills
- SAP knowledge
- Microsoft Office proficiency
- AS/400 knowledge
- Problem-solving skills
- Leadership qualities
- Team collaboration
- Effective communication
- Proactive mindset
- Commitment
- Empathy skills
- SolidWorks design
- AutoCAD drafting
Languages
Spanish
Native/ Bilingual
English
Full Professional
German
Professional
French
Limited
Timeline
Indirect Purchasing Trainee
BMW Group
11.2024 - Current
Supervisor
Costco Mexico
07.2024 - 11.2024
Cashier / Cajero
Costco Mexico
05.2022 - 07.2024
Bilingual Customer Service Agent
Amazon de México SA de CV
09.2021 - 12.2021
Automotive systems engineer -
INSTITUTO POLITECNICO NACIONAL