Hector Lepe
Chino,California
Summary
Dynamic professional with extensive experience at Stater Brothers Markets, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective problem resolution and product knowledge. Skilled in training employees and maintaining compliance with health standards, fostering a collaborative team environment. Committed to driving business growth and operational efficiency.
Overview
2
2
years of professional experience
Work History
Service Deli Clerk
Stater Brothers Markets
Chino, CA
09.2023 - Current
- Assisted customers with product selection and special requests.
- Maintained cleanliness and organization of the deli area.
- Operated slicing machines and scales for accurate portioning.
- Stocked inventory and monitored product freshness daily.
- Collaborated with team members to ensure efficient service flow.
- Trained new employees on proper food handling procedures.
- Followed health and safety regulations to ensure compliance standards.
- Acquired new skills to support team and further accommodate customer needs.
- Weighed, priced, wrapped and labeled prepared foods for sale in the store's deli department.
- Maintained accurate records of inventory levels and restocked as necessary.
Customer Service Representative
Stater Brothers Markets
Chino, California
09.2023 - Current
- Collaborated with team members to improve service delivery processes.
- Provided product information and recommendations to enhance customer experience.
- Handled customer complaints and escalated unresolved issues to management.
- Trained new employees on company policies and customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sole Proprietor
HL Multimedia
Chino, CA
05.2023 - 06.2025
- Created marketing plans and campaigns to promote products and services to potential customers.
- Developed and implemented advertising strategies to increase brand awareness.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to gain insights into consumer behavior.
- Managed social media accounts and campaigns.
Education
High School Diploma -
Chino High School
Chino, CA03.2023
Certificate - Heating, Ventil, And Air Conditioning
Mt. San Antonio College
Walnut, CACertificate - Retail Management
Cerritos College
Norwalk, CASkills
- Business & Revenue Growth: Profitability & Revenue Generation, Business Development, Opportunity Identification, Planning & Execution, Cost Analysis & Savings, Business Growth & Retention, Vendor Relations
- Leadership & Team Development: Team Leadership, Personnel Supervision, Employee Training, Administrative Leadership, Behavior Management, Enforcing Rules & Regulations
- Customer Service Excellence: Customer Assistance, Guest Greeting, Customer Service, Complaint & Problem Resolution, Product Knowledge, Positive Attitude, Outgoing & Friendly, Dependable & Reliable, Flexible Schedule
- Event & Program Management: Event Planning, Activity Coordination & Organization, Entertainment Coordination, Group Recreation & Supervision, Group Discussions, Fundraising, Special Needs Client Assistance, Transportation Logistics
- Operational & Technical Skills: Inventory Management, Equipment Maintenance & Safety, Accurate Money Handling, Cash Handling Proficiency, Food Preparation, Cleaning & Sanitizing, Maintaining Cleanliness, Health & Hygiene Standards, Attention to Detail
Accomplishments
Eagle Scout – Scouts of America
earned the highest rank attainable, demonstrating leadership, service, and dedication through over 5 years of advancement and merit badge achievement.
Developed leadership, teamwork, and project management skills through years of leading peers in outdoor, service, and educational activities.
Recognized for perseverance, initiative, and community involvement, traits achieved by only 4% of Scouts nationwide.
Languages
German
Limited
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Service Deli Clerk
Stater Brothers Markets
09.2023 - Current
Customer Service Representative
Stater Brothers Markets
09.2023 - Current
Sole Proprietor
HL Multimedia
05.2023 - 06.2025
High School Diploma -
Chino High School
Certificate - Heating, Ventil, And Air Conditioning
Mt. San Antonio College
Certificate - Retail Management
Cerritos College