Hector Lopez
San Antonio,TX
Summary
Experienced field technician skilled in the identification and resolution of technical hardware malfunctions. Adept at performing hardware diagnostics and troubleshooting, conducting technical field expertise, and assessing and repairing any issues in customers homes. Meticulous Field Service Technician offering excellent skills in installation, repair, and customer service. Offering proven history of reliability and integrity, demonstrated across 3 years of industry experience. Helpful professional commended as valuable team player with expertise in the field, Ready to face any challenges put forth.
Overview
12
12
years of professional experience
Work History
Field Service Technician
Charter Communications, Spectrum
San Antonio, TX
04.2018 - Current
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Provided exemplary customer service on each field visit according to Company's guidelines.
- Provided Field technical support to troubleshoot, repair and maintain operational efficiencies for customers homes.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Machine Operator
Caterpillar/Manpower
02.2017 - Current
- Inspect all engine blocks for physical defects.
- Stamp serial numbers on all engine blocks then document numbers in the computer for record keeping Attend daily meetings about safety precautions.
- Replace various parts of Heller machines.
City Carrier Assistant
01.2016 - 02.2017
- Sorted mail by magazines, packages, and letters Delivered mail by driving an LLV (long Life Vehicle) Provide customer service for customers face to face.
Electrician Apprentice
01.2015 - 01.2016
- Turney Lighting and Electric Install and replace various lighting fixtures inspectors specifications Install main cables, lugs, circuits, and breakers to breaker boxes.
- Installed wiring into A/C units Installed wall outlets and measured voltage with volt meter Used wire strippers, receptacle testers, circuit breaker finders, crimpers.
Education
High School diploma -
Thomas Jefferson High School
San Antonio, TX05.2014
Skills
- Issue escalation
- Technical Analysis
- Hardware and software installation
- Customer training
- Installation and maintenance
- Safety standards and protocols
- Technical Support
- Workflow Management
- Customer Relations
- Safety and compliance
- Diagnostics and troubleshooting
Timeline
Field Service Technician
Charter Communications, Spectrum
04.2018 - Current
Machine Operator
Caterpillar/Manpower
02.2017 - Current
City Carrier Assistant
01.2016 - 02.2017
Electrician Apprentice
01.2015 - 01.2016
High School diploma -
Thomas Jefferson High School