Hector Lozano

Team Leader

Cooper Lighting

03.2017 - 07.2020

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Assisted in recruitment to build team of top performers.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Optimized resource allocation, ensuring projects were delivered within budget and scope.
Organized professional development workshops, contributing to ongoing growth and expertise of team.
Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
Streamlined internal processes, reducing project completion times and increasing overall efficiency.
Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
Developed and executed training programs that significantly improved team skills and morale.
Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.