Hector Macedo Mendez
Kinston,NC
Summary
Dynamic manager with proven expertise at Chick-fil-A, excelling in daily operations management and staff scheduling. Successfully trained new employees, enhancing service delivery and team performance. Skilled in multitasking and decision-making, I consistently identified improvement areas, fostering a culture of excellence and reliability within the team.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Chick-fil-A
05.2023 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Coordinated staff schedules to optimize labor efficiency and coverage during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Analyzed performance metrics to identify areas for improvement and enhance service delivery.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Education
Associate of Science -
Lenoir Community College
Kinston, NC05-2025
Skills
- Daily operations management
- Staff scheduling
- Employee training
- Multitasking capabilities
- Decision-making
- Task delegation
Languages
Spanish
Native or Bilingual
Timeline
Manager on Duty
Chick-fil-A
05.2023 - Current
Associate of Science -
Lenoir Community College