Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
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Hector Madrigal

Colorado Springs,CO

Summary

I am currently in the US Navy Reserve, serving as an Intelligence Specialist. I am certified in All Source Analysis, Geospatial Analysis, and as a Construction Mechanic. I surround myself with individuals who are willing to work hard because I always put in 100% effort. My two great passions are learning and helping others. I've always had a thirst for knowledge and seeking new experiences with the intent to learn new skills and gain a fresh look on any and all work/life issues. Being able to help others has always given me motivation and fulfills a greater purpose. Most of my work history has been in sales, customer service, and small team supervision. This has given me an advantage with working in teams and as leadership. Additionally I have learned how to address clients with the proper respect and professionalism to match each unique situation. I prefer to work in teams or collaboratively on a singular objective and then moving onto the next task. Being able to bounce ideas off my colleagues and supervisors gives me an insight that is generally harder to induce while working alone. I work best when I can see my work is appreciated and valued. When given additional responsibilities in the workplace it motivates me to lead others and help where I am needed. Lastly I am very competitive in a healthy matter. Being able to have friendly competition within the workplace, whether or not incentives are involved, I have found it makes for a more enjoyable and productive work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Commission Sales Expert

Premier Roofing
07.2022 - 01.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
  • Oversaw and managed progress of each individual house under construction.
  • Created customized proposals tailored to individual client requirements, resulting in higher conversion rates from prospects to closed deals.
  • Inspected and recorded any and all damages to a customers property whilst following all safety protocols.

Sales Expert

T-Mobile
10.2019 - 12.2021
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Negotiated prices, terms of sales and service agreements.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Mentored junior team members, sharing best practices to enhance their selling techniques and overall performance.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Ramp Agent

Worldwide Flight Services
11.2018 - 04.2019
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Managed warehouse operations and verified proper shipment procedures.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.

Footwear Associate

Dick Sporting Goods
03.2017 - 10.2018
  • Cultivated positive relationships with key vendors through open communication channels regarding product availability or special order requests from clients.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Participated in weekly sales meetings to discuss performance goals and strategies.
  • Provided timely resolution of customer inquiries or complaints, maintaining professionalism while prioritizing customer satisfaction above all else.

Server Assistant

Flatiron
12.2015 - 04.2017
  • Served as an intermediate to dining room and bar staff from back-of-house to facilitate efficient service.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored food, beverage supplies, and kitchen wares coming into and exiting the kitchen.
  • Maintained stock of all condiments, food toppings, and kitchen storage items.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.

Cart Attendant

Garden Of The Gods
06.2015 - 11.2015
  • Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
  • Supported efficient store operations by returning stray merchandise to appropriate departments as needed.
  • Assisted customers with loading and unloading purchases, providing exceptional service and support.
  • Assisted and maintained in Cart maintenance to include beverage stock, golf club stock, and proper safety storage.
  • Provide customer service to all guest and service their clubs and carts prior to arrival.

Education

High School Diploma -

Widefield High School
Colorado Springs, CO
05.2015

Skills

  • National security understanding
  • Team Player
  • Strong critical thinking capabilities
  • Qualitative Analysis
  • Open Source Intelligence
  • Research abilities
  • Fraud Detection
  • Inventory and Stocking
  • Reliable and punctual
  • Honest and Dependable
  • Processes and procedures
  • Project Management

Accomplishments

  • Supervised team of 4-6 staff members.
  • Graduated in top 10% of class for each of my Navy school trainings.
  • Collaborated with team of 5 in the development of C4ISR project.
  • Top sales associate for 8 continuous months for the Rocky Mountain Region with T-Mobile.

Affiliations

  • Navy
  • Intelligence Community

Certification

  • All Source Analyst
  • Geospatial Analyst
  • Construction Mechanic
  • CPSP - Certified Professional Sales Person
  • CSP - Certified Safety Professional

Languages

Spanish
Professional Working

Timeline

Commission Sales Expert

Premier Roofing
07.2022 - 01.2023

Sales Expert

T-Mobile
10.2019 - 12.2021

Ramp Agent

Worldwide Flight Services
11.2018 - 04.2019

Footwear Associate

Dick Sporting Goods
03.2017 - 10.2018

Server Assistant

Flatiron
12.2015 - 04.2017

Cart Attendant

Garden Of The Gods
06.2015 - 11.2015

High School Diploma -

Widefield High School
Hector Madrigal