Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hector Maldonado

Lake Alfred

Summary

Proven Pharmacy Technician and Shift Leader at Walgreens, adept in workflow optimization and team collaboration. Demonstrated ability to enhance pharmacy operations and customer satisfaction through meticulous medication dispensing and effective problem-solving. Excelled in maintaining confidentiality and adhering to healthcare regulations, achieving significant improvements in pharmacy efficiency and patient trust.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

Walgreens
10.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Shift Leader

Walgreens
04.2024 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Cashier

Walgreens
01.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Auburndale Senior High School
Auburndale, FL
08.2022

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Drug safety
  • Labeling accuracy
  • Stocking shelves
  • Processing payments
  • Pharmacy law compliance
  • Healthcare regulations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

Walgreens
10.2024 - Current

Shift Leader

Walgreens
04.2024 - 10.2024

Cashier

Walgreens
01.2023 - 04.2024

Auburndale Senior High School

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Hector Maldonado