Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector Marte Guerrero

Orlando,FL

Summary

Enthusiastic [Job Title] examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment. Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims. Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Overview

5
5
years of professional experience

Work History

General Risk Claims Advisor

Caceres & Asociados
11.2021 - 01.2023
  • Enhanced customer satisfaction by efficiently processing and resolving insurance claims.
  • Reduced claim resolution time by implementing streamlined workflow processes.
  • Collaborated with adjusters and investigators to gather accurate information for claim assessments.
  • Negotiated fair settlements with policyholders and claimants, maintaining a professional demeanor during sensitive discussions.
  • Managed a high volume of claims, ensuring timely settlements for clients.

Director of Adjustments

MV Ajustes
05.2018 - 10.2021
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Education

Business Administration

Universidad Pedro Henriquez Urena
Dominican Republic
04.2014

High School Diploma -

Liceo Experimental Luis Alfredo Duverge Mejia
Dominican Reoublic
06.2003

Skills

  • Claims Analysis
  • Microsoft Office
  • Policy Interpretation
  • Report Writing
  • Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

General Risk Claims Advisor

Caceres & Asociados
11.2021 - 01.2023

Director of Adjustments

MV Ajustes
05.2018 - 10.2021

Business Administration

Universidad Pedro Henriquez Urena

High School Diploma -

Liceo Experimental Luis Alfredo Duverge Mejia
Hector Marte Guerrero