Hector Martinez
Tucson,AZ
Summary
Attain full-time employment with company. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking job seeker with strong organizational skills, ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Butcher
Mi Ranchito Meat Market Inc.
07.2017 - 09.2019
- Cut, trimmed and ground meats such as beef, pork, lamb and more.
- Prepare product for packaging and sale.
- Complied with food safety, hygiene and sanitation regulations like keeping my tools sanitized for safe food preparations.
- Operated commercial grade butchery equipment such as band electric saw, grinders and slicers.
- I would professionally cut and prepare high value stakes such as ribeyes, t-bone, new york stake, and filet mignon.
- Always had a high sales mindset to keep the boss and customer happy.
Receptionist Secretary
Power Zone Gym
01.2017 - 09.2018
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Keep track of who's membership is expired or about to, collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Help out any client who is in need of help by while exercising, help them train hard without quitting to reach their goal.
Customer Service Agent
Advanced Call Center
09.2018 - 01.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products
- Order tests that could determine the causes of product malfunctions.
Cook
Buffalo Wild Wings
05.2021 - 05.2022
- Multi tasking by maintaining clean and organized work areas at all times and cooking to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and business.
- Prepared food items in compliance with recipes and portioning control.
- I kept track of old and new items and rotated stock to confirm freshness and quality food and ingredients.
Supervisor
Dollar General
01.2022 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and strong due to high volume of stealing.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs such as negotiating on certain items that did not promise the price demonstrated on the shelf.
- Monitored workflow to improve employee time management and increase productivity such as stalking, rotating and to keep the customer happy.
- Always had a strong sense of who had good intentions and who did not. Always made sure before closing that every cash drop is there and the amount of total sales shown in the system match the current cash.
Social Media Moderator
Alorica
02.2023 - 07.2023
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed, classified or eliminated highly sensitive content uploaded by users who need to be reported and permanently blocked.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
Education
High School Diploma -
Douglas High School
Douglas, AZ05.2018
Skills
- Works effectively as a team member
- Fluent English and Spanish
- High School graduate
- Quick learner
- Professional
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Social Media Moderator
Alorica
02.2023 - 07.2023
Supervisor
Dollar General
01.2022 - 05.2022
Cook
Buffalo Wild Wings
05.2021 - 05.2022
Customer Service Agent
Advanced Call Center
09.2018 - 01.2019
Butcher
Mi Ranchito Meat Market Inc.
07.2017 - 09.2019
Receptionist Secretary
Power Zone Gym
01.2017 - 09.2018
High School Diploma -
Douglas High School
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