Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hector Medrano

Kennesaw,GA

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Golden Corral Buffet and Grill through expert cash handling and empathetic customer service. Skilled in training and mentoring, I bring adaptability and a cooperative attitude to every team. Achieved significant improvements in transaction accuracy and efficiency, showcasing reliability and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Golden Corral Buffet and Grill
02.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Redeemed coupons to discount purchases.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Housekeeping Supervisor

TLC Hospitality
07.2022 - 11.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Evaluated employee performance and developed improvement plans.

Civil Engineering Intern

Constructora Aybar
08.2018 - 04.2022
  • Assisted with construction site inspections to ensure projects were executed according to design specifications and applicable codes.
  • Supported successful project completion by performing quality control checks on engineering calculations and design drawings.
  • Enhanced project efficiency by assisting in the preparation and review of civil engineering designs, plans, and specifications.
  • Accompanied senior technical staff for on-site inspections during construction, learning how to communicate design requirements with contractors and equipment suppliers.
  • Promoted safety standards compliance by assisting in the development of construction safety plans and hazard assessments.

Education

Bachelor of Science - Civil Engineering

Universidad Autonoma De Santo Domingo (UASD)
AV. Alma Mater, Santo Domingo 10105, Dom Rep
04.2016

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Honest and Dependable
  • Adaptable and Flexible
  • Cooperative Attitude
  • Training and mentoring

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Cashier

Golden Corral Buffet and Grill
02.2024 - Current

Housekeeping Supervisor

TLC Hospitality
07.2022 - 11.2023

Civil Engineering Intern

Constructora Aybar
08.2018 - 04.2022

Bachelor of Science - Civil Engineering

Universidad Autonoma De Santo Domingo (UASD)

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Hector Medrano