Summary
Overview
Work History
Education
Skills
References
Timeline
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Hector Mendoza

Springfield,Virginia

Summary

Service-oriented Customer Service individual - rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution and managerial skills.

Overview

17
17
years of professional experience

Work History

Concierge

Bozzuto Management Company
Reston, VA
09.2019 - Current
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Built and maintained productive relationships with employees.
  • Took reservations from patrons by phone or online.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Accreditation Assistant and Coordinator

American College of Radiology
Reston, VA
08.2014 - 11.2023
  • Maintained positive working relationship with fellow staff and management.
  • Compiled data into spreadsheets for analysis or reporting purposes.
  • Used scheduling software to delegate resources and manage calendars.
  • Entered data into databases accurately and efficiently.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Answered incoming calls and recorded accurate messages.
  • Archived confidential material securely following established procedures.
  • Monitored office services mailbox for business support needs and requests.
  • Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
  • Provided administrative support to senior management team.

Front Office Specialist

Marriot Hotels And Resorts
Reston, VA
08.2014 - 12.2019
  • Ensured proper handling of confidential information at all times in accordance with company policies.
  • Assisted front office staff by taking initiative to help upper management and coordinate special events.
  • Tracked inventory levels of office supplies while managing orders placed with vendors.
  • Booked hotel rooms, car rentals, and flights for company trips and conferences.
  • Maintained cleanliness of front desk area by organizing materials on a regular basis.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to other departments when needed.
  • Maintained front desk to provide positive first impression.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.

Fairfax County Schools Employee

Fairfax County Public Schools - Transportation
Fairfax, VA
02.2012 - 12.2013
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Graduate Student Support Specialists

Strayer Education
Chantilly, VA
08.2006 - 12.2012
  • Organized campus visits and events for accepted applicants.
  • Implemented employee training programs to improve performance and productivity.
  • Assisted in developing and implementing graduate student recruitment strategies.
  • Interacted with alumni networks to gain insights into current trends in higher education recruitment.
  • Utilized knowledge of industry best practices to improve upon existing training methods.
  • Demonstrated knowledge of varied learning modalities.
  • Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.

Education

Bachelor of Science - Business Administration and Management

Strayer University
Washington, DC

Skills

  • Customer Relations
  • Quality Assurance

References

References available upon request.

Timeline

Concierge

Bozzuto Management Company
09.2019 - Current

Accreditation Assistant and Coordinator

American College of Radiology
08.2014 - 11.2023

Front Office Specialist

Marriot Hotels And Resorts
08.2014 - 12.2019

Fairfax County Schools Employee

Fairfax County Public Schools - Transportation
02.2012 - 12.2013

Graduate Student Support Specialists

Strayer Education
08.2006 - 12.2012

Bachelor of Science - Business Administration and Management

Strayer University

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Hector Mendoza