Hector Mercado
Houston
Summary
Dynamic and experienced General Manager with over 15 years in the fine dining industry. Proven ability to lead teams to excellence, manage operations efficiently, and deliver an exceptional dining experience. Skilled in financial management, staff training, customer relations, and strategic planning. Adept at maintaining high standards of food quality, service, and cleanliness to ensure customer satisfaction and repeat business.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
The Annie Cafe & Bar
10.2021 - Current
- Oversee daily operations of a 150-seat fine dining restaurant, ensuring smooth and efficient service
- Manage a team of 50 staff, including hiring, training, scheduling, and performance evaluations
- Develop and implement operational strategies to enhance customer experience and optimize efficiency
- Maintain relationships with vendors, ensuring timely delivery of high-quality ingredients and supplies
- Create and manage annual budgets, achieving financial targets through cost control and revenue generation
- Implement marketing and promotional strategies, resulting in a 20% increase in reservations
- Ensure compliance with health, safety, and sanitation regulations, achieving a 100% health inspection score
- Handle customer complaints and feedback, ensuring resolution and improved customer satisfaction.
General Manager
B&B Butcher's
01.2018 - 09.2021
- Assisted in managing daily operations, including staff supervision, inventory control, and customer service
- Coordinated special events and private dining experiences, ensuring personalized and memorable service
- Trained new employees on service standards, menu knowledge, and point-of-sale systems
- Monitored financial performance, contributing to cost-saving initiatives and revenue growth
- Conducted regular staff meetings to communicate goals, updates, and feedback.
Assistant General Manager
B&B Butchers
07.2015 - 10.2017
- Led a team of 80 staff members in a high-volume fine dining environment
- Developed and implemented training programs to maintain high service standards
- Collaborated with the executive chef to design seasonal menus and wine pairings
- Ensured compliance with local and state regulations, including alcohol service and food safety.
Manager
Cover Girls
03.2013 - 05.2015
Manager
St. James
07.2007 - 01.2013
Assistant General Manager
Smith & Wollensky SteakHouse
10.2004 - 05.2007
Sales
Gillman Mitsubishi
03.1998 - 01.2004
Skills
- Leadership & Team Management
- Financial Management & Budgeting
- Customer Service Excellence
- Staff Training & Development
- Strategic Planning & Execution
- Vendor & Inventory Management
- Marketing & Promotions
- Conflict Resolution
- Knowledge of Fine Wines & Spirits
- Health and Safety Compliance
Certification
- Manager Food Handler's Certification
- Texas Alcohol Beverage Commission Certification
Timeline
General Manager
The Annie Cafe & Bar
10.2021 - Current
General Manager
B&B Butcher's
01.2018 - 09.2021
Assistant General Manager
B&B Butchers
07.2015 - 10.2017
Manager
Cover Girls
03.2013 - 05.2015
Manager
St. James
07.2007 - 01.2013
Assistant General Manager
Smith & Wollensky SteakHouse
10.2004 - 05.2007
Sales
Gillman Mitsubishi
03.1998 - 01.2004
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