Hector Mercado
Driver
Simi Valley,CA
Summary
Dynamic individual with hands-on experience in Area of expertise
and talent for navigating Challenge.Brings strong problem-solving skills and proactive approach to new tasks-Known for adaptability,
creativity,and results-oriented mindset. Committed to making
Meaningful contributions and advancing organizational gols.
Overview
14
14
years of professional experience
Work History
CDL Truck Driver
Chapter2Trucking
05.2023 - 09.2025
- Making Deliveries, for the Home Depot around Ventura County calling Customers. before arrive To the house or business Making inside drop off flooring/Drywall/windows/Doors/Toilets/Crown Molding, plywood/tile /patio Doors. In more than 3 years Experience doing this job Driving 26 footer Box Truck and flat truck 26 footer as well driving for 18 years. total Experience Maintained clean truck Pallet jack Dolly forklift strapts blankets in more. I am a hard-working person and a team player as well and highly motivated, thank you for your Opportunity on this Opening job. Best Customer Service Experience, Skills Guaranteed
Sales, Deliveries, curbside associate, Fulfillment Pull order
The Home Depot
01.2021 - Current
- Operator loading, unloading trucks. and shipping and receiving warehouse. prepare will call Package for customers pick up fedex/ups prepare documents, for packages. and labeling, Also driving and making home deliveries to customers site jobs for five years and counting. I pulled orders that needed to be delivered to customers that walked in will calls and restock Maintained a clean and organized warehouse and great customer service. still working for the home depot is a great place to work. My total years of experience are 18 years best customer service experience. Skills thank you, for this opportunity
Showroom Sales Consultant
Tile city and stone
01.2017 - 01.2023
- Thousand oaks and camarillo, stores show rooms. And warehouses. Deliveries Job title-tile show room sales, truck driver pick up tile from Anaheim and riverside counties delivery to customers. and stores. site jobs. also shipping/receiving fedex/ups packages. in Thousand oaks and camarillo stores, unloading trucks with forklift operator with 6 years Experience. 2017 to 2023 warehouse I pulled orders that needed to be delivered to site job Or customers that walked in for will call and maintained a clean and organized warehouse Also making deliveries in los angeles and ventura counties I am a hard-working person and A team player as well and highly motivated dependable, 25 years of experience in the field The best customer service. ever
- Operated commercial vehicles safely across designated routes, ensuring timely deliveries.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Delivered exceptional customer service by addressing client inquiries and resolving delivery issues promptly.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Engaged customers to identify needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed transactions accurately using point-of-sale systems.
- Maintained showroom appearance through effective merchandising strategies.
- Collaborated with team members to achieve sales targets consistently.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on product knowledge and sales techniques efficiently.
- Processed transactions accurately while adhering to company policies regarding returns, exchanges, and payment methods.
Store Sales, Warehouse Shipping/receiving, Driving Skills, Forklift Operator
ACpro air conditioner supply store
01.2012 - 01.2017
- Scheduled customers appointments for delivery, I pulled orders that needed to be delivered to Site jobs or customers that walked in will have order ready and also loading/unloading trucks. maintained a clean warehouse, restocking the store for next day and good customers, service Also prepare packages for customers. pick up in prepare documents labeling for fedex/ups Collect finished goods from all manufacturing departments enter all finished products into Company software data. Maintain stock of shipping and receiving supplies necessary Organized warehouse and high motivated dependable 5 years. Experience. 2012 to 2017
- Operated forklift safely to transport materials within warehouse environment.
- Conducted routine inspections of forklifts to ensure operational efficiency and safety compliance.
- Loaded and unloaded products from trucks, optimizing space and accessibility in storage areas.
- Assisted in inventory management by accurately tracking stock levels during daily operations.
- Trained new staff on safe forklift operation practices and equipment handling protocols.
- Maintained clean and organized work areas, adhering to safety regulations and guidelines.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Communicated with floor managers to determine merchandise placement.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Collaborated with team members to optimize workflow and reduce downtime during operations.
- Implemented process improvements that enhanced efficiency in material handling tasks.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Streamlined order processing by accurately updating inventory management software.
Education
High school -
Royal High School
Royal High School08.1991
Some College (No Degree) - English
Moopark College
Moorpark, CASkills
- Authorized to Work in US for any employer
- My Objective is to find a career with an employer who values honesty, enthusiasm, creativity And integrity in where I can find growth
- I am also bilingual in English and Spanish
- Dependable and responsible
- Multitasking
- Organizational skills
- Calm under pressure
- Active listening
- Excellent communication
- Critical thinking
- Multitasking Abilities
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Flexible and adaptable
- Decision-making
- Problem resolution
- Verbal communication
Work Preference
Work Type
Full TimeTimeline
CDL Truck Driver
Chapter2Trucking
05.2023 - 09.2025
Sales, Deliveries, curbside associate, Fulfillment Pull order
The Home Depot
01.2021 - Current
Showroom Sales Consultant
Tile city and stone
01.2017 - 01.2023
Store Sales, Warehouse Shipping/receiving, Driving Skills, Forklift Operator
ACpro air conditioner supply store
01.2012 - 01.2017
High school -
Royal High School
Some College (No Degree) - English
Moopark College
English/fluent/Accomplishments
I Know los angeles Areas and GPS very well Materials/handling-logistics Heavy-Equipment operation strategic planning Microsoft word
Freight Courier logistics experience,problem solving skills Air brake Endorsement