Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hector Moncada

Orange,CA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

16
16
years of professional experience

Work History

Postal Worker

United States Post Office
Huntington Beach
01.2016 - Current
  • Maintained updated records of outgoing, incoming, and returned mail.
  • Weighed parcels to determine correct postage rates.
  • Assisted customers with mailing packages using appropriate shipping materials according to postal regulations.
  • Provided customer service assistance at the counter in a courteous manner.
  • Received payments for services rendered.
  • Stamped date on postmarks to cancel stamps.
  • Verified accuracy of data entered into computer system related to money orders, registered mail, CODs.
  • Trained new employees on operational procedures relating to their job duties.

Front Desk Manager

Embassy Suites
Santa Ana, CA
01.2008 - 11.2016
  • Assisted with training new staff members on front desk procedures and policies.
  • Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
  • Processed employee time sheets, payroll information and other administrative documents.
  • Generated reports on occupancy levels, revenue figures and customer feedback.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.

Education

High School Diploma -

Orange High School
Orange, CA
06-2007

Some College (No Degree) - Real Estate Development

Mike Russ Financial Training
Coronado, CA

Skills

  • Selective Service
  • Analytical Thinking
  • Self Motivation
  • Effective Communication
  • Problem-Solving
  • Accounting Software
  • Attention to Detail
  • Financial Management
  • Customer Service
  • Staff Training

References

References available upon request.

Timeline

Postal Worker

United States Post Office
01.2016 - Current

Front Desk Manager

Embassy Suites
01.2008 - 11.2016

High School Diploma -

Orange High School

Some College (No Degree) - Real Estate Development

Mike Russ Financial Training

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Hector Moncada