Hector Morales
Madison,WI
Summary
Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill a role at your company. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Efficient Patient Scheduler successful at following up with patients and keeping up-to-date records. Adept at patient advocacy and detailed medical recordkeeping. Friendly Patient Scheduler with extensive knowledge of treatment scheduling. Committed to accurate records and efficient scheduling. Adept at multitasking, working quickly, and assisting with office administration duties. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Patient Scheduler
Wingra Family Medical Center
Madison, WI
08.2023 - 07.2024
- Resolved customer service issues quickly and efficiently in a professional manner.
- Processed payments from patients including cash, credit cards, checks.
- Performed data entry tasks related to patient demographics and billing information.
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Greeted patients upon arrival and verified patient information.
- Scheduled new and existing patients as walk-ins or by phone.
- Answered office phones and emails.
- Collaborated with medical staff to identify and implement scheduling process improvements.
- Prevented double bookings and set aside appropriate time in between appointments.
Indirect Underwriter
LSI
Elgin, IL
06.2021 - 07.2023
- Review and verify loan applications and supporting documentation
- Developed strategies for minimizing losses due to credit defaults or delinquencies.
- Established maximum loan amounts according to underwriting standards and communicated decisions to customers.
- Participated in regular training sessions regarding updates in relevant laws or regulations.
- Determined appropriate loan structure based on customer needs, company policy and regulatory guidelines.
- Performed periodic reviews of existing loans to ensure continued compliance with established policies.
- Worked alongside internal department to cross-sell company's offerings.
Cook
Northwestern Medicine Kishwaukee Hospital
Dekalb, IL
03.2020 - 05.2021
- Cooked food according to recipes set by establishment
- Adhered to food safety standards when storing and preparing foods.
- Supervised and trained kitchen staff on proper preparation techniques.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Organized storage areas for efficient usage of space.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
Cook
Pine Acres Retirement Home
Dekalb, IL
01.2019 - 01.2021
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Checked quality of food products to meet high standards.
- Maintained cleanliness of work areas to ensure compliance with health regulations.
- Prepared snacks and beverages for residents throughout the day as requested.
- Monitored temperatures of refrigerators and freezers to ensure safe storage of food items.
- Adhered to all local laws governing food service operations in a healthcare setting.
- Planned and prepared meals for up to 200 residents according to dietary requirements, preferences, and nutritional guidelines.
- Ensured all equipment was properly maintained and serviced regularly.
Education
High School Diploma -
Dekalb High School
IL06.2014
Skills
- Quality Assurance
- Data Collection
- Data Analysis
- Time Management
- Quality Control
- Critical Thinking
- Underwriting Calculations
- Loan Approval and Denial
- Customer Satisfaction
- Active Listening
- Service Delivery
- Confidentiality
- Educating patients
- Checking in patients
- Medical Terminology
- Multi-Line Phone Systems
- Appointment Scheduling
- Insurance knowledge
- Copay collecting
- Strong Organization
Timeline
Patient Scheduler
Wingra Family Medical Center
08.2023 - 07.2024
Indirect Underwriter
LSI
06.2021 - 07.2023
Cook
Northwestern Medicine Kishwaukee Hospital
03.2020 - 05.2021
Cook
Pine Acres Retirement Home
01.2019 - 01.2021
High School Diploma -
Dekalb High School
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