Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Hector Morales

San Bernardino,CA

Summary

Focused worker with experience in various roles within the food service industry. Strengths include strong customer service skills, adaptability to fast-paced environments, and ability to handle high-stress situations effectively. Previous work has led to improved team collaboration and maintaining a positive attitude.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
San Bernardino , CA
10.2024 - Current
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Resolved customer complaints in a professional manner.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Preformed Drive-Thru tasks such as, taking orders, cashiering, and preparing drinks.

Restaurant Worker

Teriyaki Bistro
LaGrange, GA
08.2021 - 07.2024
  • Greeted customers and provided friendly customer service.
  • Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
  • Kept work area clean and organized throughout shift.
  • Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
  • Demonstrated knowledge of menu items by accurately answering questions from customers.
  • Maintained stock levels of kitchen supplies and ingredients needed for daily operations.
  • Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
  • Organized tables for incoming guests prior to their arrival.
  • Checked with customers to ensure that they are enjoying their meals and took action to correct any problems or concerns.
  • Stocked serving stations with napkins, silverware, condiments., ensuring that all items were properly cleaned and sanitized before use.
  • Prepared beverages such as coffee drinks or smoothies according to recipes specified by the restaurant.
  • Monitored food preparation times closely so that dishes could be served hot at the right time.
  • Processed takeout orders correctly while providing accurate information about the order status.
  • Responded quickly and efficiently to any emergency situations during shifts like spills or broken glassware.
  • Maintained clean, safe working area in compliance with company policies.
  • Trained new team members on menu items, operating procedures and company policies.
  • Processed payments via cash, credit card and gift card and returned accurate coin and bills.
  • Rolled silverware, restocked dishes and filled condiments during less busy periods.
  • Answered guest questions regarding ingredients, preparation methods and allergens.
  • Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
  • Checked customer identification for age prior to selling alcoholic beverages.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Received and stored food and supplies.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.

Education

High School Diploma -

Troup County High School
Lagrange, GA
05-2023

Skills

  • Problem-solving capabilities
  • Collaboration and Teamwork
  • Adaptability and Flexibility
  • Multitasking
  • Active Listening
  • Patient
  • Ability to keep calm in a hostile environment
  • Friendly Customer Interaction

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Crew Member

McDonald's
10.2024 - Current

Restaurant Worker

Teriyaki Bistro
08.2021 - 07.2024

High School Diploma -

Troup County High School

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Hector Morales