Hector Moy
El Paso,TX
Summary
Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop and mobile support on MacOS, iOS, Android and Windows systems. Proven skill in resolving problems quickly on first call.
Overview
12
12
years of professional experience
Work History
Manager
Furniture Discount Warehouse LLC.
El Paso, TX
08.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recorded inventory sales into organization's weekly income report.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Sales Representative
Metro By T-Mobile
El Paso, TX
10.2016 - 03.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Technical Support Specialist
Smartfix Solutions
El Paso, TX
01.2013 - 03.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed physical repairs on devices.
Education
Bachelor of Arts - International Business
The University of Texas At El Paso
El Paso, TX06.2024
Skills
- Diagnosis and Troubleshooting
- Managing Cash Register
- Strategic Planning
- Employee Coaching and Motivation
- Staff Management
- Issue and Conflict Resolution
- Organizational Skills
- Hardware and Software Repair
- Troubleshooting Network Issues
- Issue and Resolution Tracking
- Help Desk Support
- Computer Hardware Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Furniture Discount Warehouse LLC.
08.2020 - Current
Sales Representative
Metro By T-Mobile
10.2016 - 03.2020
Technical Support Specialist
Smartfix Solutions
01.2013 - 03.2020
Bachelor of Arts - International Business
The University of Texas At El Paso
Similar Profiles
Jhavree McbrideJhavree Mcbride
Warehouse Lead at Bob's Discount Furniture StoreWarehouse Lead at Bob's Discount Furniture Store
Ashley FriedmanAshley Friedman
Office Associate at Bobs Discount Furniture StoreOffice Associate at Bobs Discount Furniture Store
Tiffany PartridgeTiffany Partridge
Office Manager at Bob’s Discount FurnitureOffice Manager at Bob’s Discount Furniture