Hector Munoz
Tucson,USA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and project management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Oldcastle APG
08.2024 - 06.2025
- Conducted product presentations and demonstrations to educate clients on features and benefits.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked directly with outside sales and management to bid projects such as commercial and new housing developments.
Inside sales/ Purchasing Agent
Arizona Electric Supply
11.2018 - 09.2023
- Work directly with contractors and Business owners to bid projects.
- Assist customer by Value engineering projects to maintain budget and time schedules
- Leveraged innovative sales techniques to meet or exceed monthly sales quotas.
- Built collaborative team culture, successfully leading and motivating sales, engineering, and support staff.
- Maintained accurate customer records, sales receipts and transportation logs.
- Trained warehouse and sales personnel in proper transactions, documentation and replenishment.
- Increased sales success with strategic approach encompassing product features and value to target consumers.
- Built balanced pricing strategies for products with maximum profitability and sales.
- Filled specific supply needs by locating, evaluating and negotiating with new vendors.
- Prepared purchase orders and followed up with suppliers to confirm order details.
- Tracked shipments from international suppliers to ensure timely delivery in accordance with customs regulations.
- Maintained inventory levels by monitoring stock and placing timely orders.
- Stayed current on market trends by maintaining relationships with vendors, researching offerings and identifying proactive solutions to company's key problems.
- Resolved issues related to invoicing discrepancies or product defects.
- Met inventory requirements by negotiating contracts with favorable pricing and delivery schedules.
Shipping, Receiving
Rockwell Collins Aerospace
07.2017 - 01.2018
- Staged merchandise by department, marked appropriately for placement in facility and delivered merchandise to different destinations.
- Reconciled shipping invoices and receiving reports to verify count accuracy.
- Managed multiple shipments simultaneously, prioritizing urgent orders.
- Entered shipment details into inventory management system for accurate record-keeping.
- Operated forklifts and pallet jacks to load and unload trucks safely.
- Packed outgoing orders securely, ensuring safe transport of goods.
- Calculated shipping costs based on weight, distance, and carrier rates accurately.
- Assisted in conducting periodic inventory counts for accurate stock levels.
- Collaborated with managers to help resolve issues with lost or damaged packages.
- Generated work orders, bills of lading and packing slips using software.
Sales associate
Autozone
03.2017 - 07.2017
- Help customers acquire parts and tools for the repair task at hand
- Keep location stocked and merchandised depending on current store requirements.
Forklift Operator
Homegoods
08.2015 - 02.2017
- Checked correct quantities of incoming and outgoing products.
- Inspected equipment daily to locate maintenance needs.
- Reported and identified faulty equipment, damages, and safety concerns to supervisor.
- Followed company safety requirements and OSHA regulations to minimize hazards.
- Transported items using forklifts and pallet jacks.
- Selected orders from itemized slot picking tickets to load forklifts with specified products.
- Demonstrated flexibility in adapting to changes in schedules or job assignments as needed.
Education
High school Equivalent -
pima community college
Tucson, Arizona08.2016
Skills
- Excellent Customer service
- Natural Leadership
- Vendor Relationship Management
- Ability to prioritize and Multitask
- Well-versed with tech/ Computers
- Attention to Detail
- Proficient with Outlook
- Attentive learner
- 4 years of electrical experience
- Client relationship management
- Opportunity identification
- Project coordination
Accomplishments
- Transformed low-performing sales team to top producing group in less than one year, bringing in $1.3 million in revenue.
- Established a customer base of 23 accounts for newly-created division in 2 years.
LANGUAGE
Spanish Fluent
English
Timeline
Inside Sales Representative
Oldcastle APG
08.2024 - 06.2025
Inside sales/ Purchasing Agent
Arizona Electric Supply
11.2018 - 09.2023
Shipping, Receiving
Rockwell Collins Aerospace
07.2017 - 01.2018
Sales associate
Autozone
03.2017 - 07.2017
Forklift Operator
Homegoods
08.2015 - 02.2017
High school Equivalent -
pima community college