Hector Neri
Account Manager
North Hollywood,CA
Summary
Enterprising bilingual Account Manager with a penchant for surpassing expectations, with proven expertise in collaborating with diverse teams to deliver customer-centric product management and marketing strategies that secure rapid and lasting revenue results and long-term brand loyalty. Possess an aptitude for driving insights through analytics to support customer service efficiency. Possess experience in developing initiatives to optimize product marketing strategies. Strong, refined technical knowledge in diverse product ranges within various environments. Demonstrate experience in leading product development and marketing through skilled negotiation and focus on building solid relationships with clients and stakeholders. Recognized as an inspiring leader skilled in training and motivating high-performing teams to deliver notable boosts in profitability and productivity. Dynamic Account Manager with progressive experience developing business market strategies, directing new sales initiatives and leading growth to meet and exceed sales targets. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Overview
19
19
years of professional experience
18
18
years of post-secondary education
Work History
Sales Account Manager
Wetzel & Sons Moving & Storage
Los Angeles, CA
1 2023 - Current
- Successfully managed all aspects of moving and storage operations, ensuring strict adherence to client specifications and requirements.
- Managed an average of 30 customer inquiries daily across multiple channels (calls, emails, online service requests, and referrals), ensuring timely and effective resolution.
- Oversee projects of varying scales from initial estimate creation through execution to final billing, ensuring seamless project delivery and client satisfaction.
- Handle an elite portfolio of clients, cultivating relationships, guaranteeing client satisfaction and exceeding expectations.
- Consistently acquiring an average of 10 new customers each month, resulting in a steady increase in monthly revenue.
- Flexibility in adapting to new environments and learning new skills quickly.
- Managed and documented all client communications.
- Proficient in written and verbal communication, including email, phone, and in-person interactions.
- Skilled in crafting clear, concise messages and effectively engaging with diverse audiences.
- Ability to think critically and find effective solutions to challenges.
- Attend site visits with clients to understand the scale of the move.
- With a strong emphasis on boosting storage business sales, highlight all the unique selling points that Wetzel and Sons offers.
- Maintain a monthly diary of sales and leads, business developed, projects on the horizon (offered/ promised) and records of business won and storage won for commission reports for monthly board pack.
- Be the conduit for insurance claims for damages between the office and client, assist with the remediation process.
- Planning turnaround times, scheduling the process of moving, liaising with dispatch and operational departments, using all resources available to establish the highest customer satisfaction regarding services and deliveries and ensuring clients expectations are met.
- Negotiated dynamic pricing, sales terms, and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Anticipated clients' needs by staying in touch on regular basis.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Consistently exceeded quotas by leveraging an extensive network of contacts within target industries.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Participated in ongoing professional development activities to stay current on industry trends and best practices.
- Effectively led seasoned team of partner managers and account coordinators.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Created proposals for new and repeat customer business transactions.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products services.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Trained peers and management team on internal system supports and implementation plans.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Successfully met key performance indicators (KPIs) for the company, regional team, and individual performance by fostering teamwork and prioritizing customer satisfaction.
Project Manager
KT Industries
Los Angeles, California
03.2017 - 12.2022
- Contribute to low-cost electrical repairs and maintenance for clients, including Disney, Coca-Cola, ExxonMobil, CBRE, and Los Angeles World Airports.
- Efficiently handled an average of 10 customer inquiries daily, including calls, emails, and faxes.
- Provide proposals and ensure that purchase orders are obtained in timely fashion.
- Coordinate activities, including ordering, job costing, and processing AR, AP, scheduling.
- Supervise and guide staff by providing necessary resources to complete specific tasks.
- Direct all critical client utilities shutdowns; aid in reduction of downtime and operations disruption.
- Orchestrated overall project planning by introducing senior management, accounting, HR, and crew lead functions to formulate primary work plans, timelines, and technical specifications within set budgets.
- Spearheaded Job Safety Analyses to identify potential environmental hazards; adopted best practices and created safe working environment.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
Team Lead, Account Manager
Extreme Reach
Los Angeles, California
10.2010 - 03.2017
- Designated to manage key accounts for brands, including Apple, Nike, Ford, Toyota, Hyundai, P&G, The Home Depot, Taco Bell, and WBP/Home Video/International/VOD
- Managed approximately 30 incoming calls, emails and projects; scheduling and budgets for creation, conformance, QC, and delivery of scripts, subtitles, captions, dubs, and audio description for Ad-serving
- Knowledge of online advertising
- Oversee seven personnel in conducting daily operations, scheduling, conflict resolution, and annual KPI reviews
- Identify, communicate, and mitigate risks to schedules, budgets, quality, and relationships
- Directed entry of daily campaigns and client order entry traffic; revamped distribution processes to eliminate holdups and boost productivity
- Ensure delivery requirements and objectives are accomplished within the prescribed time-frame and funding parameters as dictated by client
- Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints
- Review content to document localization challenges and provide creative guidance to clients, dubbing studios, and other contributors
- Chaired routine client meetings to provide status updates.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Facilitating kickoff calls with both internal and external teams, and providing clear summaries of key information, requirements, and expectations for all participants.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
Client Manager
DG FastChannel
Los Angeles, CA
10.2005 - 10.2010
- Provided vital insights for key accounts for clients, including Warner Bros., Universal, Paramount, Sony, and Lionsgate; oversaw numerous advertising agencies for distribution of television and radio commercials
- Regulated use of post-production facilities
- Supervised and monitored vendors and service providers
- Organized duplication orders by utilizing electronic spot delivery and physical dub distribution methods
- Developed seven-member team by instilling esprit de corps and continuously improving core skills.
Education
No Degree - Post-Production
Los Angeles City College
Los Angeles, CA 01.2007 - 12.2024
Skills
Salesforce
Quickbooks
Teams
Outlook
MAC OS
Microsoft Office Suite
Strategic account development
Relationship selling
Establishing Trust and Rapport
Customer-Oriented
Client Relationship Building
Complaint resolution
Accomplishments
Developed and executed a sales strategy that resulted in a 25% increase in revenue and a 15% increase in customer base within the first year. Award-Winning Account Manager.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Manager
KT Industries
03.2017 - 12.2022
Team Lead, Account Manager
Extreme Reach
10.2010 - 03.2017
No Degree - Post-Production
Los Angeles City College
01.2007 - 12.2024
Client Manager
DG FastChannel
10.2005 - 10.2010
Sales Account Manager
Wetzel & Sons Moving & Storage
1 2023 - Current
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