Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector Nunez

San Luis,AZ

Summary

Dynamic professional with extensive experience in customer service and cash handling at Academy Bank. Proven ability to resolve issues and negotiate payment plans while maintaining professionalism. Skilled in account management and fluent in Spanish, adept at multitasking and collaborating with teams to achieve goals and enhance customer satisfaction.

Overview

7
7
years of professional experience

Work History

Delivery Driver

AutoZone
Yuma, AZ
10.2022 - 04.2023
  • Performed pre-trip inspections prior to departing on each route ensuring compliance with DOT regulations.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Collector Agent

Aea Federal Credit Union
Yuma, AZ
03.2022 - 10.2022
  • Collaborated with team members to meet or exceed collection goals.
  • Researched customer account histories to identify delinquent accounts.
  • Verified customer accounts to ensure accuracy of information and payment status.
  • Provided customer service support regarding issues such as billing inquiries, payment arrangements.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Negotiated repayment plans with customers in order to bring past due accounts current.
  • Monitored debtor accounts for changes in status or payment arrangements.

General Laborer

David White Construction & Plastoring
Yuma, AZ
12.2021 - 03.2022
  • Assisted with diverse construction challenges to help team and customer.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Reported safety violations to supervisor to reduce risks and accidents.
  • Operated hand tools and power tools to complete construction projects.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

Bank Teller

Foothills Bank
Yuma, AZ
07.2020 - 09.2021
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Transmitted orders to supply cash to meet daily needs.
  • Received and counted daily inventories of cash, drafts and checks.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Responded and assisted customers with account inquiries and updates.

Banker

Academy Bank
Yuma, AZ
11.2015 - 07.2020
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Conducted financial analysis to assess loan eligibility and risk factors, contributing to informed lending decisions.
  • Assisted clients in setting up online banking services, enhancing accessibility and convenience.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Verified customer identity using government-issued identification documents.
  • Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
  • Tracked payments, account updates and customer interactions.

Education

High School Diploma -

Yuma High School
Yuma, AZ
05-2015

Some College (No Degree) -

Arizona Western College
Yuma, AZ

Skills

  • Verbal and written communication
  • Spanish fluency
  • Cash handling
  • Customer service
  • Payment processing
  • Account management
  • Team collaboration
  • Problem solving
  • Professionalism and courtesy
  • Multitasking and organization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Delivery Driver

AutoZone
10.2022 - 04.2023

Collector Agent

Aea Federal Credit Union
03.2022 - 10.2022

General Laborer

David White Construction & Plastoring
12.2021 - 03.2022

Bank Teller

Foothills Bank
07.2020 - 09.2021

Banker

Academy Bank
11.2015 - 07.2020

High School Diploma -

Yuma High School

Some College (No Degree) -

Arizona Western College

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Hector Nunez