Summary
Overview
Work History
Education
Skills
Awards
Personal Information
Accomplishments
Languages
Certification
References
Timeline
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Hector Ortiz

Fort Lauderdale

Summary

Dynamic General Manager with a proven track record at El Tiesto Cafe, excelling in beverage sales strategies and team development. Renowned for creating signature cocktails and enhancing customer satisfaction through exceptional service. Skilled in inventory control and employee training, driving revenue growth and operational efficiency in high-volume environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

El Tiesto Cafe
FORT LAUDERDALE
02.2025 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Trained employees on duties, policies and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Tracked monthly sales to generate reports for business development planning.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Designed sales and service strategies to improve revenue and retention.

BAR MANAGER

Coa Bar and Grill
Fort Lauderdale
08.2022 - 02.2025
  • Supervise and train bar staff, ensuring adherence to safety protocols, scheduling, uniform standards, and cleanliness.
  • Develop and update cocktail menus and specialty drink offerings, incorporating current trends and customer preferences, to enhance the bar’s appeal and profitability.
  • Manage inventory and maintain records of sales and customer data while implementing marketing strategies to increase sales and satisfaction.
  • Ensure prompt service and consistent quality of drinks according to company standards, while monitoring customer feedback.
  • Enforce company policies and high service standards, overseeing opening and closing duties, and handling transactions accurately using Micros POS.
  • Account for financial records, including credit card receipts, banks, and voids/comps, to ensure accuracy and compliance.

BARTENDER

Xfinity Live
Philadelphia
05.2021 - 09.2021
  • Maintain a lively yet professional demeanor, ensuring an engaging atmosphere for guests.
  • Execute all service steps thoroughly and efficiently, covering various responsibilities.
  • Foster clear communication with colleagues and patrons, facilitating a seamless experience.
  • Demonstrate in-depth product knowledge to enhance guest satisfaction and drive sales.
  • Prepare and serve beverages according to recipes, handle orders accurately, and promote ongoing promotions, while ensuring meticulous record-keeping and adherence to company policies.

LEAD BARTENDER

Maplewood
Moorestown
12.2018 - 03.2020
  • Provided bar patrons with superior service and an enjoyable, memorable experience.
  • Excelled at upselling customers from shelf to premium brands.
  • Leveraged interpersonal skills and drink-making knowledge to cultivate a loyal clientele.
  • Reimagined classic cocktails, providing a new culinary spin on mojitos, manhattans, martinis, and other drinks.

BARTENDER

Lambertis
Margate
05.2018 - 12.2018
  • Offered top-notch service to bar patrons, ensuring they had an outstanding and unforgettable experience.
  • Demonstrated expertise in persuading customers to upgrade from standard to premium brands, enhancing their overall satisfaction.
  • Utilized interpersonal abilities and extensive knowledge of mixology to nurture a dedicated customer base.
  • Crafted innovative and visually appealing cocktails, showcasing creativity and attention to detail.
  • Maintained a clean and organized bar area, ensuring compliance with health and safety regulations and enhancing the overall ambiance for patrons.
  • Thrived in a fast-paced, high-volume environment.

LEAD BARTENDER

Vera Nightclub
Cherry Hill
06.2017 - 05.2018
  • Supervise and coordinate the activities of the bar staff, including assigning tasks, providing guidance, and ensuring smooth operations during busy nightclub hours.
  • Train new bartenders on drink preparation techniques, customer service standards, and POS system usage, ensuring consistency in quality and service across the team.
  • Manage inventory levels and order supplies as needed, including liquor, mixers, garnishes, and bar equipment, to support uninterrupted service and prevent shortages.
  • Monitor compliance with alcohol serving laws and safety regulations, including checking IDs, preventing overconsumption, and addressing any disruptive behavior, to maintain a safe and enjoyable environment for patrons.

BARTENDER/BAR MANAGER

Max’s Brew Bar/Redzone/Mint
Philadelphia
04.2012 - 06.2016
  • Manage and coordinate all aspects of the bar, including staffing, inventory management, and customer service, to ensure smooth and efficient operations.
  • Train, supervise, and motivate bar staff, including bartenders, servers, and support staff, to deliver exceptional service and maintain high standards of professionalism.
  • Monitor inventory levels, conduct regular inventory counts, and place orders for liquor, supplies, and equipment to ensure adequate stock levels and minimize waste.
  • Interact with customers, address any issues or concerns, and solicit feedback to continuously improve service quality and enhance customer satisfaction.

Education

Diploma - General Studies

Burlington Township High
Burlington Township, NJ
06.2001

Skills

  • High-volume food and beverage operations
  • Bar management and sanitation
  • Wine knowledge and food pairings
  • Beverage sales strategies
  • Signature cocktail creation
  • Micros POS system proficiency
  • Toast software expertise
  • Inventory control
  • Team development
  • Employee training

Awards

Woodford Reserve - Manhattan Experience Featured Drinks

Personal Information

Title: Bartender

Accomplishments

  • Employee of the month
  • Featured cocktail for Woodford Reserve

Languages

English
Professional
Spanish
Professional

Certification

  • ServSafe

References

References available upon request.

Timeline

General Manager

El Tiesto Cafe
02.2025 - Current

BAR MANAGER

Coa Bar and Grill
08.2022 - 02.2025

BARTENDER

Xfinity Live
05.2021 - 09.2021

LEAD BARTENDER

Maplewood
12.2018 - 03.2020

BARTENDER

Lambertis
05.2018 - 12.2018

LEAD BARTENDER

Vera Nightclub
06.2017 - 05.2018

BARTENDER/BAR MANAGER

Max’s Brew Bar/Redzone/Mint
04.2012 - 06.2016

Diploma - General Studies

Burlington Township High

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