HECTOR PACHECO ROCA
Pembroke Pines
Summary
Systems Engineer specializing in Management in information systems,with experience in direction, coordination, development and management of projects in the area of
Technology, Systems Audit, administration of communication networks. Support of Windows servers, Unix, Linux, database administration, installation,server configuration and administration, installation, maintenance and support. Knowledge and support in financial processes
systematized. Complement between the administrative area, operations and customer service, performing coordination and leadership positions in the area of
systems and auditing, with skills for time management, direction of personnel, learning capacity, definition of priorities.
Overview
2
2
years of professional experience
Work History
Waerhouse Worker
Breakthru Beverage Miramar
01.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated Warehouse Technology as scanners, label printers, RF guns.
- Work in Breakdown, breakages, putaways, checking Drivers, Vias Dock, Inventory
- knowledge in the operation of the SAP system.
Administrative Assistance –IT Support
CyA Asesores LLC
01.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests maintaining established SLAs.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Management and coordination of the Systems department.
- Second and third support level in computing and technology.
- Installation of application servers, communications administration, Application server administration.
- Communications management. Development and monitoring of processes.
- Systems Audit, contingency plans, Structuring of services.
- IT and technological infrastructure.
- support in Windows, VPN, TCPIP, Advanced Microsoft Office.
- Remote support.
Education
Information System Management Specialist - Information Technology
Universidad Del Norte
Barranquilla, Colombia06.2013
Systems Engineer - Information Technology
Universidad Autonoma Del Caribe
Barranquilla, Colombia09.2001
Skills
- Enterprise Architecture
- Hardware and Software Installation
- Technical Analysis
- Mobile Devices
- Virtualization
- Network Infrastructure Administration
- Switches and Routers
- Cloud Services
- Risk Management
- Help Desk Software
- Web Security
- LAN/WAN
- Technical Support
- Cisco Router and Switch Security
Timeline
Waerhouse Worker
Breakthru Beverage Miramar
01.2023 - Current
Administrative Assistance –IT Support
CyA Asesores LLC
01.2022 - Current
Information System Management Specialist - Information Technology
Universidad Del Norte
Systems Engineer - Information Technology
Universidad Autonoma Del Caribe
Similar Profiles
Laura ZaludLaura Zalud
On-Premise Sales Consultant at Breakthru Beverage GroupOn-Premise Sales Consultant at Breakthru Beverage Group
SARA CREMESESARA CREMESE
Account Fine Wine Specialist at Breakthru Beverage GroupAccount Fine Wine Specialist at Breakthru Beverage Group
SYDNEY HEFNERSYDNEY HEFNER
Chain Sales Representative at Breakthru Beverage CaliforniaChain Sales Representative at Breakthru Beverage California
Ashley Kimberly CalderonAshley Kimberly Calderon
Front Desk Concierge at Planned Companies/ GSSFront Desk Concierge at Planned Companies/ GSS
Mason CunninghamMason Cunningham
Paramedic at AMRParamedic at AMR