HECTOR PINEDA
Riverside,CA
Summary
A highly organized and hard working individual seeking a challenging position to develop my learning, to make use of my interpersonal skills, and to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
9
9
years of professional experience
Work History
Airport Ramp Agent
Southwest Airlines
Los Angeles, CA
2023.02 - 2025.12
- Monitored baggage handling procedures to ensure timely delivery and tracking accuracy for passengers.
- Trained new staff on standard operating procedures, promoting a culture of safety and efficiency.
- Resolved operational issues to enhance service delivery and elevate customer satisfaction.
- Implemented process improvements, reducing turnaround time for aircraft between flights.
Airport Ramp Agent
Airport Terminal Services, ATS
Los Angeles, CA
2020.12 - 2023.02
- Coordinated aircraft loading and unloading processes to ensure timely departures.
- Operated ground support equipment, enhancing operational efficiency during peak hours.
- Conducted safety checks on all equipment and vehicles to maintain compliance with regulations.
- Collaborated with team members to optimize ramp operations and streamline workflows.
Grocery Stocker
Walmart
Inglewood, California
2018.09 - 2019.09
- Stocked shelves with products to ensure availability for customers.
- Organized inventory in backroom for efficient retrieval and restocking.
- Maintained cleanliness and orderliness of aisles for safe shopping experience.
Security/Baggage Handler
Airport Terminal Management
Los Angeles, CA
2017.01 - 2018.01
- Write down the time for an airline.
- Guided passengers to appropriate lines to streamline the boarding process.
- Protected the airplane from unauthorized access and potential threats.
- Monitored surroundings for suspicious activity to ensure passenger safety.
- Write down the time for an airline.
Education
High School -
Inglewood High School
Inglewood, CASkills
- Ground support equipment
- Operational efficiency
- Customer service
- Time management
- Ability to work under pressure
- Teamwork
- Quick adaptability
- Adaptability
- Bilingual (Spanish)
Timeline
Airport Ramp Agent
Southwest Airlines
2023.02 - 2025.12
Airport Ramp Agent
Airport Terminal Services, ATS
2020.12 - 2023.02
Grocery Stocker
Walmart
2018.09 - 2019.09
Security/Baggage Handler
Airport Terminal Management
2017.01 - 2018.01
High School -
Inglewood High School