Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Languages
Timeline
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Hector Quesada

Houston,TX

Summary

To obtain a regional management position in a respected and growth-oriented hotel company where I can apply my 34+ years of experience in hotel operations, multi-unit leadership, and revenue growth to improve property performance, guest satisfaction, and profitability.

Dynamic hospitality leader with nearly three decades of operational excellence in the lodging industry. Proven success managing multi-property portfolios, driving revenue growth, improving guest service scores, and developing high-performing teams. Skilled in budgeting, forecasting, labor management, cost control, and brand compliance. Adept at change management, crisis response, and opening new hotels. Recognized for consistent delivery of top financial results, operational consistency, and leadership mentorship.

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise].

Overview

34
34
years of professional experience

Work History

Regional Director of Operations

Westmont Hospitality Group
07.2013 - Current
  • Company Overview: Portfolio: 2415 branded and independent hotel properties (Hilton, Marriott, IHG, Choice, and independent assets)
  • Direct full P&L accountability, strategic planning, and operational oversight for 15 properties in the Texas region.
  • Delivered historic volume growth, setting a record across LH Westmont properties through focused revenue management and local marketing initiatives.
  • Achieved highest Gross Operating Profit (GOP) percentage in the entire Westmont portfolio for three consecutive years.
  • Recognized for achieving top flow-through performance, with year-over-year gains exceeding 65% in several key markets.
  • Oversaw property renovations and capital improvement projects totaling over $10M, completed on time and under budget.
  • Conducted monthly performance reviews with property leaders to identify underperforming metrics and implement immediate corrective actions.
  • Trained and mentored General Managers on financial accountability, leadership development, and service excellence.
  • Increased employee retention across the portfolio by 18% by fostering a culture of recognition, accountability, and continuous training.
  • Portfolio: 2415 branded and independent hotel properties (Hilton, Marriott, IHG, Choice, and independent assets)
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities.
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Led cross-functional teams to achieve company-wide goals and initiatives within the region.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
  • Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
  • Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
  • Improved customer satisfaction rates with proactive problem resolution and timely followup.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Monitored budget and utilized operational resources.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.

District Manager / Area Operations Manager / General Manager

Extended Stay America Hotels
12.1999 - 09.2013
  • Scope: Managed 9 hotels as District Manager; led 100+ team members.
  • Held progressive leadership roles with increasing responsibility, including General Manager, Area Manager, and District Manager.
  • Managed all facets of hotel operations, including staffing, payroll, budgeting, financial analysis, service delivery, and compliance.
  • Personally selected and onboarded 9 General Managers, many of whom advanced into corporate leadership roles.
  • Introduced and led a cost-control initiative that reduced operating expenses by 12% without compromising service levels.
  • Maintained consistent RevPAR index growth and drove occupancy increases by launching extended-stay sales campaigns targeting key business accounts.
  • Coordinated emergency preparedness planning and recovery efforts for hurricane-affected properties, minimizing downtime and ensuring guest safety.
  • Recognized multiple times for exceeding revenue targets, improving guest service scores, and delivering year-over-year improvements.

Director of Rooms / Director of Operations

Wyndham International – Radisson Astrodome
08.1995 - 12.1999
  • Company Overview: (759 rooms)
  • Oversaw the rooms division, front office, housekeeping, PBX, and guest services in a large-scale, high-volume convention hotel.
  • Collaborated with the sales and catering departments to coordinate group arrivals and ensure high-quality guest experiences for events and conferences.
  • Implemented new labor models that increased productivity while reducing overtime costs by 20%.
  • Analyzed guest satisfaction data and developed service training programs, contributing to a 15-point increase in JD Power scores.
  • Led the successful rollout of the '100% Guest Satisfaction Guarantee' program, resolving all guest complaints with follow-through and compensation policies.
  • Acted as Manager on Duty during peak event weekends, ensuring operational consistency and crisis management.
  • (759 rooms)

Sales Manager / General Manager / Area Manager

QIH Management / Days Inn
08.1991 - 06.1995
  • Scope: Oversight of 3 locations in Houston metro area.
  • Progressed rapidly through the ranks from Sales Manager to Area Manager based on strong performance.
  • Generated a 22% revenue increase by securing new accounts and expanding group business segments.
  • Led daily and monthly financial reconciliations, implemented cost-saving initiatives, and ensured compliance with internal audits.
  • Developed and executed local marketing strategies to improve visibility and increase direct bookings.
  • Hired, trained, and coached team members at multiple properties, resulting in improved service consistency.
  • Managed multiple renovations and property upgrades, including FF&E installation and capital budgeting.

Education

HRM - Hotel and Restaurant Management

Conrad N. Hilton College, University of Houston
Houston, TX
08-1999

Skills

  • Hotel P&L and Budget Management
  • Revenue Optimization (RevPAR, GOP, ADR)
  • Labor Management and Cost Control
  • Multi-Unit Operations and Turnaround Strategies
  • Franchise and Brand Standards Compliance
  • Team Leadership, Training & Retention
  • Customer Satisfaction & Guest Experience Management
  • Project Management and Property Renovation
  • PMS Systems (Opera, OnQ, Galaxy, etc)
  • Operational efficiency
  • Data-driven decision making
  • Workforce planning
  • Cross-functional coordination
  • Strategic planning and execution
  • Business management
  • Process improvements
  • Performance analysis
  • Cost control
  • Risk mitigation
  • Schedule oversight
  • Financial controls implementation
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Purchasing and planning
  • Performance management
  • Problem-solving aptitude
  • Performance improvement
  • Payroll administration and timekeeping
  • Staff development

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Awards

  • Eagle Scout, Boy Scouts of America, 1987
  • Dean’s List, University of Houston, 1994
  • Golden Key Award, Wyndham International, 1996
  • Manager of the Quarter, Radisson, 1999
  • Manager of the Year, Radisson, 1999
  • Rookie Manager of the Year, Extended Stay America, 2000
  • Best Business Leader, Extended Stay America, 2001
  • Area Manager Sales Awards, 2003, 2004, 2007
  • GOP Increase Award, Extended Stay America, 2007
  • Sales Award, Extended Stay Hotels, 2008
  • Heart of the House Award, Extended Stay Hotels, 2008
  • Best Regional GOP Flow-Through, Westmont Hospitality, 2013, 2014

Languages

Spanish
Limited Working

Timeline

Regional Director of Operations

Westmont Hospitality Group
07.2013 - Current

District Manager / Area Operations Manager / General Manager

Extended Stay America Hotels
12.1999 - 09.2013

Director of Rooms / Director of Operations

Wyndham International – Radisson Astrodome
08.1995 - 12.1999

Sales Manager / General Manager / Area Manager

QIH Management / Days Inn
08.1991 - 06.1995

HRM - Hotel and Restaurant Management

Conrad N. Hilton College, University of Houston

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Hector Quesada