Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector Ramirez

Durham,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ,shift-manager position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Shift-manager

Firehouse Subs
02.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Pharmacy Technician

Walgreens
01.2023 - 07.2023
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.

Pharmacy Technician

UNC Rex Healthcare
01.2022 - 02.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

Teller

Wells Fargo Bank
06.2022 - 01.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.

Shift-manager

Raleigh Durham Check-cashers
03.2019 - 01.2022
  • provide great customer service to meet all customers qualifications.
  • Cash checks, pay bills for a third party company, send and pick up wire transfers for customers using a worldwide based business and selling money orders.
  • Submitting loan applications to be verified and approved.
  • Sell and reload pre-paid debit cards.

Manager

Carolina Duke Inn
02.2018 - 08.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved marketing to attract new customers and promote business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Manager

Goodberrys Frozen Custard
07.2016 - 06.2018
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised ongoing daily production phases.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Managed staff hiring, training and supervision.

Education

High School Diploma -

Riverside High School
Durham, NC
06.2019

Skills

  • Microsoft Access
  • IBM Notes
  • Cash Handling
  • Microsoft Office
  • Verbal and Written Communication
  • Manage Budgets
  • Train Employees
  • Opening and Closing Procedures
  • Cash Drawer Balancing
  • Patient Profiles
  • Time Management
  • Critical Thinking
  • Directing Team Members
  • Operations Management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Pharmacy Technician

Walgreens
01.2023 - 07.2023

Teller

Wells Fargo Bank
06.2022 - 01.2023

Pharmacy Technician

UNC Rex Healthcare
01.2022 - 02.2023

Shift-manager

Firehouse Subs
02.2021 - Current

Shift-manager

Raleigh Durham Check-cashers
03.2019 - 01.2022

Manager

Carolina Duke Inn
02.2018 - 08.2020

Shift Manager

Goodberrys Frozen Custard
07.2016 - 06.2018

High School Diploma -

Riverside High School

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Hector Ramirez