Hector Ramos
Banning,CA
Summary
Focused individual promoting a well-rounded skill set, including organization and project management of rigid packaging or turned-edge boxes. Willing to do whatever it takes to successfully complete projects on time and within budget. Currently seeking an Account Project Manager/Sales position within the printing and manufacturing of rigid custom boxes. Forward-thinking account manager and salesman. Proficient in generating high-quality rigid box manufacturing and estimating. Plus, analyze and estimate complicated, custom rigid boxes. Talented at leveraging a tenacious approach and a strong attention to detail to drive success. Service-oriented and performance-driven, with excellent organizational, multitasking, and problem-solving abilities. Multi-talented Project Manager offering many years of experience orchestrating operations activities, financial support, and resource management to achieve project objectives. Poised and cooperative in driving stakeholder meetings to determine estimates and build financial forecasts. Determined and motivated professional, recognized for fostering positive morale among project contributors.
Overview
30
30
years of professional experience
Work History
Project Manager II
Smurfit-Westrock
Corona, CA
08.2022 - Current
- Submitted budget estimates, progress reports and cost tracking reports.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Drafted project construction schedule and updated as job progressed.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
Project Estimator & Sales
Unique Services Group
Pacoima, CA
01.2021 - 08.2021
- Educated customers about products and services offered by the company.
- Developed and implemented strategies to meet sales quotas.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Resolved customer complaints promptly and efficiently.
- Developed key customer relationships to increase sales.
- Produced sales documents, finalized deals and filed records.
- Worked closely with clients to understand their needs and develop scope of work documents.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Utilized advanced estimation software to enhance accuracy and efficiency of cost calculations.
- Reviewed designs and drawings to identify any potential risks or discrepancies in order to provide accurate estimates.
- Managed estimation processed by preparing specialty subcontractor bid packages, material procurement for project management, contracts review and preparing action lists.
- Analyzed blueprints and other documents to prepare time, cost and labor estimates.
- Consistently followed up with customers to determine satisfaction levels.
- Prepared estimates used by management for planning, budgeting and scheduling work.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Responded quickly and efficiently to customer inquiries about pricing, availability, delivery times.
- Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
- Attended trade shows, seminars, conferences as necessary in order to stay abreast of new products, technologies being used in the industry.
Project Account Manager/Sales Associate
Jenco Productions Inc.
San Bernardino, CA
01.1995 - 03.2021
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Achieved cost-savings by developing functional solutions to production or printing problems.
- Collaborated with others to discuss new avenue of opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Monitored customer order process and addressed customer issues.
- Contacted new and existing customers to discuss how specific products could meet needs.
- Maximized efficiency and time management by effectively planning and organizing client needs and schedules.
- Followed-up with clients after jobs were completed to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
Education
Associate of Arts - Accounting/Business
SBVC
San Bernardino, CA05.1992
Skills
- Client relationships
- Project resource recommendations
- Issue and conflict resolution
- Fluent in Spanish
- Work ethic
- Reliable and trustworthy
- Problem resolution
- Organization
Accomplishments
- Promoted to account project manager and in house sales due to an incredible work ethics and customer satisfaction that achieved new accounts and increase of sales.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new company software program for work orders and estimating that significantly impacted efficiency and improved operations.
Timeline
Project Manager II
Smurfit-Westrock
08.2022 - Current
Project Estimator & Sales
Unique Services Group
01.2021 - 08.2021
Project Account Manager/Sales Associate
Jenco Productions Inc.
01.1995 - 03.2021
Associate of Arts - Accounting/Business
SBVC
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