Hector Ramos Jr

• Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
• Maintained inventory of automotive tools and installation materials.
• Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
• Documented all service records and customer information to foster accuracy.
• Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email, or in person.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests for products, services, and company information.
• Managed timely and effective replacement of damaged or missing products.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Maintained accurate records of customer accounts, payments and payment plans.

Help run two store fronts (Farmingdale, NJ and Highland Park, NJ) daily with tasks such as:

• Achieved and maintained pristine condition of automobiles on lot and in showroom.
• Assisted sales and service staff with tasks such as moving, detailing, recording and inspecting vehicles to keep operations running smoothly.
• Picked up and delivered customers for appointments or in case of emergencies.
• Added and maintained key tags, inspection decals and window stickers for vehicles on sales lot also entering and removing "inventory" from local and out of state dealership data base.
• Lifted items weighing over 30-60 pounds.
• Drove automobiles to other dealerships or vendors for pickups and deliveries.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed overstocking, restocking and inventory control procedures.
• Trained personnel in equipment maintenance and general developing key skills.
• Receive, complete and assist any audits/auditor for vehicles at both locations.
• Slight skills in service writing.
• Operated equipment such as fork trucks and skidders.

• Clean or prepare construction sites to eliminate all presented hazards.
• Operated power equipment to move materials and promote job efficiency.
• Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
• Load, unload, or identify building materials and bring to appropriate locations according to project plans.
• Directed traffic away from hazardous locations to protect team members and general public.
• Collected, arranged and input information into database system.
• Operated and secured various power tools.

• Use computers to organize and locate inventory, and operate spreadsheet and word processing software.
• Authorize payment of invoices or return of merchandise
• Determine which products should be featured in advertising and when and how long ads should be displayed.
• Greet customers and ascertain what each customer needs/wants
• Describe merchandise and explain use, operation and care of merchandise to customers.
• Recommend, select and help locate or obtain merchandise based on customers needs/wants.
• Prepare sales slips or sales contracts.
• Maintain knowledge of current sales and promotions as well as policies regarding payment and exchanges.
• Demonstrate use or operation of merchandise.
• Place special orders or locate specific items through other branches.
• Prepare merchandise for purchase or rental.
• Access and protect customer personal information such as credit, licenses and social security.
• Investigated customer credit references and approved credit lines.
• Prepare paperwork with customer personal information.
• Inventory stock and requisition new stock.
• Open and close cash registers, performing tasks such as: counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.