Hector Reyes
San Antonio,TX
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
RED MCCOMBS TOYOTA
08.2024 - Current
- Conducted comprehensive vehicle demonstrations, emphasizing features to enhance customer engagement.
- Facilitated trade-ins with accurate valuations, ensuring smooth transaction processes.
- Surpassed monthly sales targets through strategic planning and execution.
- Expanded customer base via effective cold calling, networking, and relationship-building initiatives.
- Created additional sales opportunities through upselling and cross-selling efforts.
- Boosted repeat business by nurturing trust-based relationships with key accounts through consistent communication.
Service Manager
BMW Motorcycles of San Antonio
11.2023 - 08.2024
- Prepared customer invoices and processed payments accurately and efficiently.
- Managed customer insurance claims to ensure timely resolution and satisfaction.
- Resolved customer complaints promptly, maintaining professionalism throughout interactions.
- Met with customers to assess service needs and propose effective solutions.
- Led a team of technicians to achieve timely project completion and uphold quality standards.
- Coordinated interdepartmental efforts to enhance workflow efficiency and productivity.
- Cultivated positive relationships with customers to foster trust and loyalty.
Vehicle Inventory Merchandising Specialist
AutoFocus LLC
10.2022 - 01.2024
- Collaborated with Used Car and Marketing Director to ensure timely merchandising of vehicle inventory.
- Produced high-quality photos for online listings of new and used cars.
- Verified trim level consistency across multiple inventory systems.
- Checked factory, optional, and custom equipment details for marketing accuracy.
- Created engaging marketing descriptions for each vehicle along with category templates.
- Contributed to social media presence and overall marketing strategies.
Sales Representative
Mission City Indian Motorcycle
06.2022 - 01.2023
- Ability to build rapport with customers and qualify their requirements.
- Ability to consolidate the sale and walk the customer through every stage of the deal.
- Strong negotiation skills with exceptional time management.
- Establish, develop and maintain positive business and customer relationships.
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
Dispatcher/Assistant Production Manager
Toyota of Boerne
08.2020 - 06.2022
- Oversee and manage a team of technicians to ensure maximum productivity and profit.
- Work alongside service advisors to help maintain customer satisfaction and retention
- Involved in hiring processes as well as scheduling
- Interact with OSHA and KPA inspectors to ensure all safety guidelines are being met
Technology Expert
Audi Dominion
03.2020 - 07.2020
- Ensured all dealership staff are up to date on the latest product information and that their knowledge is of a high standard.
- Created a premium client experience.
- Identify and anticipate customers' expectations and needs
- Inform clients on product specifications of all Audi products and features
- Assist customers over the phone and in person with technical support
Education
Some College - Business Administration
Texas A&M International University
Laredo, TX06.2017
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Negotiation tactics
- Account management
Certification
- Texas State Inspection License
- Driver's License
- Motorcycle License
Languages
English - Expert
Spanish - Expert
Timeline
Sales Representative
RED MCCOMBS TOYOTA
08.2024 - Current
Service Manager
BMW Motorcycles of San Antonio
11.2023 - 08.2024
Vehicle Inventory Merchandising Specialist
AutoFocus LLC
10.2022 - 01.2024
Sales Representative
Mission City Indian Motorcycle
06.2022 - 01.2023
Dispatcher/Assistant Production Manager
Toyota of Boerne
08.2020 - 06.2022
Technology Expert
Audi Dominion
03.2020 - 07.2020
Some College - Business Administration
Texas A&M International University
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